Seasonal Restaurant Host - Mermaid Bar
About The Position
As a Restaurant Host at the Mermaid Bar, you will serve as the first impression and ambassador of the Neiman Marcus dining experience. You will welcome guests with warmth and professionalism, manage reservations and seating, balance dining room sections, and collaborate with the service team to provide a seamless hospitality experience. The role also supports restaurant operations by monitoring dining room flow, maintaining menus, handling authorized host-related transactions through the POS system, attending pre-shift meetings, and helping adjust the dining room setup. You are expected to maintain luxury presentation and hygiene standards, follow restaurant procedures, and adhere to the posted schedule. The position requires a flexible schedule that includes evenings, weekends, and holidays, as well as extended standing and other physical activity.
Requirements
- High school diploma or GED preferred.
- Exceptional oral and written communication skills and polished telephone etiquette.
- Outstanding customer service and problem-solving skills, with the ability to interact graciously with the public in fast-paced conditions.
- Highly organized, detail-oriented, and self-motivated, with a collaborative team mentality.
- Physical stamina to stand for extended periods, bend, and climb stairs; ability to lift and carry up to 35 pounds.
- Willingness to work a flexible schedule including evenings, weekends, and holidays.
Nice To Haves
- Direct hands-on experience with OpenTable or similar modern reservation software is highly preferred.
Responsibilities
- Welcome arriving and departing guests with professionalism and grace.
- Guide guests to tables and balance wait stations to support efficient service flow.
- Organize reservations, maximize seating capacity, and manage customer traffic and restaurant pacing.
- Handle reservations for VIPs and regular clients, special requests, and telephone inquiries about restaurant hours, specials, and events.
- Observe dining room flow and server performance and communicate with management to support seamless service.
- Maintain clean, organized, and well-presented menus and menu covers.
- Follow accounting procedures for host-related transactions and use the POS system for authorized payment methods.
- Participate in daily pre-shift meetings about covers, specials, and floor adjustments.
- Assist with dining room setup changes, including safely moving tables, chairs, or highchairs as needed.
- Maintain personal hygiene and luxury presentation standards, including a clean, pressed uniform and professionally styled hair and nails.
- Follow the posted work schedule, be punctual, and follow procedures for schedule or shift changes.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Basic life insurance
- Supplemental life insurance
- Disability insurance
- Additional voluntary benefits, including critical illness, hospital, and accident insurance
- Employee discount
- Career advancement opportunities
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
