Hospitality Supervisor

Thrive Restaurant Group•Princeton, WV

8d•Onsite

About The Position

Thrive Restaurant Group, a family-owned restaurant company with over 50 years of experience, is seeking a new team member. The company is dedicated to making a positive impact on the people they serve and their communities. This role offers a fun, family-like atmosphere and opportunities to learn about business, leadership, and hospitality. Legacy Apple, operating as Applebee's, aims to be a good neighbor in its communities, supporting local initiatives and contributing to community well-being. The guiding principle is 'Be a Good Neighbor'.

Requirements

Previous experience in a casual dining restaurant
Minimum one (1) years of experience in a supervisory role
Able to make decisions
Able to identify and resolve problems
Able to guide, direct, and motivate staff
Able to plan and prioritize tasks
Able to teach and train staff
Able to monitor processes, materials, and resources
Able to operate, repair, and maintain equipment
Able to perform administrative tasks
Knowledge of food safety and sanitation practices and regulations
Able to deal with confidential information and/or issues using discretion and good judgment

Nice To Haves

People-first Orientation
Developing Talent
Guest Service
Interpersonal Influence
Problem Solving/Decision Making
Execution of Brand Mindsets and Standards
Leading by Example
Operations Knowledge and Analysis
Planning, Executing and Results Orientation
Managing Performance
Staffing and Development
Managing Relationships
Passion for Serving Others
Integrity and Personal Ownership
Self Management

Responsibilities

Lead and oversee the operation of the restaurant dining room and kitchen
Assist the Managers with recruiting, leading, training, and developing the hospitality team to mastery of their roles (trainers, bartenders, servers, hosts)
Actively lead by providing vision, coaching, and feedback around the guest experience to ensure friendly and efficient service
Foster team cohesiveness and positive team working environment
Oversee opening and closing activities
Ensure excellent customer service
Ensure cleanliness and sanitation
Ensure compliance with all health, safety, and hygiene standards and policies
Ensure compliance with all security procedures
Ensure compliance with all alcoholic beverage regulations
Monitor and assist with Team Member duties during peak times to expedite service
Monitor food and beverage delivery methods, portion sizes, and garnishing and presentation of food to ensure that food is delivered and presented according to standards
Investigate and resolve guest complaints regarding food quality, service, or accommodations
Report personnel problems to Managers including, but not limited to issues such as tardiness, cell phones, language, attitude, dress code
Adhere to state and federal regulations
Explore opportunities to add value and make a difference through job accomplishments
Learn and train about restaurant management by updating job knowledge through participation in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
Perform manual service or maintenance tasks as needed
Learn administrative and accounting duties according to standard company policy, including forecasting, scheduling, budgeting, labor management, inventory management, and more
Other duties as assigned