Hospitality Supervisor
About The Position
Do you love creating memorable guest experiences and leading with heart? At Neighborly, we believe in more than just service—we create a sense of home for our guests. We’re seeking a Hospitality Supervisor to set the tone for personalized hospitality, inspiring our team to make each guest feel genuinely valued. As our Hospitality Supervisor, you’ll oversee daily front-of-house (FOH) operations, taking charge of guest experience, the Neighborly marketplace, and a team that thrives on making connections. From training and development to handling guest concerns with empathy, you’ll be the go-to person for ensuring every guest interaction feels warm and welcoming.
Requirements
- Excellent communication skills to connect effectively with customers and team members
- Possess a positive attitude and ethics which support our values and culture
- Ability to manage a fast-paced, high-volume, clean, customer-focused restaurant
- Ability to understand financial reports
- Strong time-management skills; ability to multi-task, prioritize, and organize
- Able to work flexible hours necessary to manage and operate the restaurant effectively, including weekends and closing shifts as needed
- Excellent leadership and organizational skills with attention to detail
- Proven track record of exceptional customer service
- Minimum of 1-2 years’ management experience
- High-volume restaurant experience preferred
Responsibilities
- Trains, coaches, and develops front of house team members helping them grow and strengthen their hospitality skills.
- Addresses guest concerns with empathy and care while remaining focused on a positive guest experience.
- Takes ownership of the Neighborly marketplace, ensuring it remains well-stocked, clean, and inviting for guests. Oversees the maintenance, organization, and display of gourmet snacks, beverages, and ready-made foods.
- Ensure all front of house team members are following the applicable health and safety rules and regulations while upholding Neighborly’s hospitality standards.
- Works closely with the kitchen team, ensuring clear communication and a seamless service flow.
- Capably work any FOH station, with a strong focus on the expo role to ensure smooth transitions between packing, running, and guest hospitality.
Benefits
- Medical, dental, and vision benefits
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
