Hospitality Supervisor

Stratton Amenities•Seattle, WA

10d•Hybrid

About The Position

Stratton Amenities provides hospitality-driven front desk concierge and loading dock services for Class A office buildings. We are a hospitality-first company focused on service excellence, operational accountability, and creating exceptional experiences for tenants, guests, visitors, and clients. The Hospitality Supervisor is a hands-on field leader responsible for maintaining service standards across a portfolio of Class A office buildings. This role supports front desk concierge and loading dock teams by providing leadership, coaching, training, operational support, and staffing coverage when needed. The Hospitality Supervisor serves as the on-the-ground extension of the Hospitality Manager and plays a key role in maintaining service quality, employee development, operational consistency, and client satisfaction across the portfolio. This position is not assigned to a single property. The Hospitality Supervisor will travel between multiple locations throughout the Seattle area and must be comfortable stepping into front desk concierge or loading dock assignments when operational needs require.

Requirements

Minimum two years of supervisory, lead, or management experience in hospitality, concierge services, guest services, hotel operations, luxury residential, customer service, or a related field.
Demonstrated ability to coach, train, and develop employees.
Strong hospitality mindset and commitment to service excellence.
Excellent communication and interpersonal skills.
Strong organizational and problem-solving abilities.
Reliable transportation and ability to travel between properties throughout the Seattle area.
Flexibility to work early mornings, evenings, weekends, and holidays as operational needs require.
Comfortable being on call and responding to staffing emergencies.
Professional appearance and demeanor.

Responsibilities

Provide on-site leadership and support across multiple Class A office properties.
Coach, mentor, and develop front desk concierge and loading dock team members.
Conduct routine site visits, inspections, and service audits.
Assist with recruiting, interviewing, onboarding, training, and developing employees.
Reinforce hospitality standards, appearance standards, and operational procedures.
Respond to staffing shortages, call-offs, emergencies, and operational challenges.
Provide coverage for front desk concierge and loading dock positions when necessary to maintain uninterrupted service.
Serve as the first point of escalation for shift-level issues and employee concerns.
Support implementation of new procedures, training initiatives, and service improvements.
Build positive working relationships with property management teams, tenants, and clients.
Communicate regularly with the Hospitality Manager regarding staffing, performance, and operational issues.
Ensure compliance with company policies, client expectations, and site-specific procedures.
Assist with special projects, new property launches, and operational transitions.