Event Manager and Hospitality Supervisor

ASM Global•Lubbock, TX

2d•Onsite

About The Position

Legends Global is seeking an Event Manager and Hospitality Supervisor to oversee all aspects of facility operations related to events, supporting banquet and hospitality operations. This role involves meeting with clients to plan and organize events, coordinating with service contractors, guiding clients through contract provisions, and managing event preparation timelines. The position requires preparing cost estimates, monitoring billing, coordinating with culinary and F&B teams, and ensuring compliance with alcohol service policies and guest safety standards. The Event Manager and Hospitality Supervisor will also be responsible for communicating requirements to operational departments, assisting with scheduling operational set-ups, monitoring facility set-up, and serving as the primary liaison between clients and facility departments. This role involves monitoring in-house events, following up on client requests, and supervising banquet and service staff to ensure high-quality service delivery. The position also includes Manager on Duty responsibilities as required and the ability to work independently with a proactive mindset.

Requirements

Bachelor's degree (B. A.) from four-year college or university
Minimum of two years management level experience coordinating events in a multi-purpose facility which services conventions, exhibits, trade and consumer shows, athletic events, concerts, sales meetings, food, and beverage functions etc. in a Convention Center or Major hotel
Excellent verbal and written skills needed.
Working knowledge of the principles of facility management, services, and equipment for a similar facility
Food handler’s and Alcohol service certifications required
Excellent organizational, planning, and interpersonal skills
Exceptional written and verbal skills
Ability to prioritize multiple projects.
Demonstrate problem-solving and communication skills.
Supervisory experience required.
Professional presentation, appearance, and work ethic

Responsibilities

Supervises staff and oversees all aspects of facility operations related to events both staged and private events as assigned to support the banquet and hospitality operations.
Meets with client groups to plan and organize assigned meetings and/or events.
Coordinates activities with the various service contractors for assigned meetings and/or events both staged and private.
Guides clients in preparation of events by interpreting and explaining contract provisions, policies, and procedures.
Keeps clients informed as to status of deadline schedules, including but not limited to floor plan submissions, meeting room set-up specifications, insurance requirements and other relevant details.
Prepares cost estimates and monitors final billing.
Coordinates with culinary, F&B, and service teams on menus, timing, and special requests.
Ensures compliance with alcohol service policies and guest safety standards.
Provides clear, concise, and timely communication of detailed requirements to operational departments.
Assists in scheduling operational set-ups to provide equipment or service needs.
Monitors and supervises facility set-up when necessary.
Serves as primary liaison between clients and facility departments.
Monitors in-house events, maintaining close contact with clients and facility staff to ensure successful events.
Follows-up on all client requests, concerns, and problems.
Monitor food presentation, service flow, and adherence to standards of excellence.
Supervise banquet and service staff during events to ensure high-quality service delivery.
Attends appropriate planning, organization and other events related to assigned responsibilities.
Serves as Manager on duty as required.
Ability to work independently with minimal supervision with a proactive mindset to anticipate needs or wants of clients both for staged events and private/banquet or related.
Execute or manage other duties as assigned.
Carries out supervisory responsibilities in accordance with all Legend Global policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.