Hospitality Supervisor

Spruce Point Inn•Boothbay Harbor, ME

1d•Onsite

About The Position

This position shares in adding warmth and happiness to every guest experience by ensuring that all areas of the hotel are safely and efficiently cleaned to specified standards to ensure high levels of guest satisfaction. He/She supports the Executive Housekeeper and/or Rooms Division Manager in daily operations. Join a Team that Puts Your Well-Being First! At Olympia Hospitality and the Spruce Point Inn Resort & Spa, we believe in supporting our employees both in and out of the workplace. When you join us, you’re not just getting a job – you’re joining a family-first organization that cares about your health and wellness, your future, and your overall satisfaction.

Requirements

Leadership – ability to effectively motivate, mentor, coach & counsel others to perform well (including appropriate documentation)
Customer Service – deliver hospitable service that is attentive, friendly, efficient and courteous; demonstrate patience, tact and diplomacy
People Skills – ability to collaborate, create rapport, and work effectively with others
Communication Skills – ability to effectively listen & communicate professionally, both verbally and in writing
Problem-Solving & Analytical Skills – ability to identify the issue, collect and analyze information to understand the problem and effectively resolve. Identify, recommend, and implement best practices
Judgment & Discretion – appropriately handle confidential and sensitive information
Organizational & Time Management Skills – ability to appropriately schedule time to meet job demands, multi-task, prioritize, follow through, and work efficiently with limited supervision
Aptitude & Adaptability – ability to learn quickly and adapt to changing priorities and business needs
Composure – ability to maintain composure and work under pressure, managing stress to meet business demands. (Calmly handle all customer and employee interactions & issues)
Attention to Detail – ability to follow instructions and achieve thoroughness and accuracy when accomplishing tasks
Computer skills/ Technical Aptitude – proficiency in computer technology, i.e. e-mail, MS Word, Excel, & other hotel related systems. Utilize technology to enhance organizational efficiency
Training – ability to share knowledge and act as a resource in teaching others to perform tasks efficiently and safely
Technical Skills Leadership, problem-solving, and basic computer skills; ability to share knowledge and teach others to perform tasks, high-level customer service, effective communication with guests and team members, able to follow instructions, learn quickly, pay attention to detail, and maintain composure when working under pressure.
Prior experience as a room attendant or rooms inspector
High school diploma and/or equivalent work experience

Nice To Haves

Bilingual in Spanish is a plus

Responsibilities

Foster a positive work environment that promotes teamwork, professionalism, and excellence in customer service.
Maintain rigorous cleanliness and maintenance standards for guest rooms, public areas, and back-of-house areas.
Conduct regular inspections and audits to ensure compliance with established standards and address any deficiencies promptly.
Maintain quality control measures to continuously improve guest satisfaction scores and uphold the reputation of our property.
Manage inventory levels of cleaning supplies, linens, and other housekeeping materials to ensure adequate stock while minimizing waste and controlling costs.
Develop and manage the housekeeping department budget, including labor costs, supplies, and equipment expenses.
Identify opportunities for cost-saving initiatives and efficiency improvements within the housekeeping operation.
Collaborate with other departments, including front office, maintenance, and food and beverage, to ensure seamless coordination of guest services and satisfaction.
Ensure compliance with health, safety, and environmental regulations, as well as company policies and procedures related to housekeeping operations.
Promote sustainable practices and initiatives to minimize the environmental impact of our housekeeping activities.
Maintain accurate records and documentation related to housekeeping activities, including occupancy rates, cleaning schedules, maintenance issues, and staff training.