Hospitality Services Supervisor

NYU Langone Health•Mineola, NY

2d•Onsite

About The Position

We have an exciting opportunity to join our team as a Hospitality Services Supervisor. In this role, the successful candidate will manage staff and assists with activities necessary for effective functioning of the department. Responsible for directing, facilitating and evaluating work performance of all personnel within a defined assigned area.

Requirements

High School or GED.
1 - 2 years Hospitality or related experience.
Ability to read, write and speak English.
Good communication (both oral and written), interpersonal, customer service skills.
Basic computer skills.

Nice To Haves

Some College.
3 - 5 years Hospitality experience in a Health care environment.
Qualified candidates must be able to effectively communicate with all levels of the organization.

Responsibilities

Performs other duties as assigned
Plans work schedules and assigns adequate staff to ensure excellent service for all areas of the facility while reducing unnecessary overtime.
Ensures that all equipment is maintained and operational and monitors use of supplies.
Conducts staff training and ensures staff compliance with annual requirements.
Assists with interviewing and new staff for the department.
Evaluates and disciplines personnel as outlined by WUH standards.
Abides with all WUH policiesprocedures and regulatory guidelines.
Supports co-workers in accomplishment of daily activities and tasks necessary for meeting facility needs.
Conductsparticipates in staff meetings and communicates policy and procedures with employees to promote consistency in department.
Conducts daily rounds and evaluates facility and staff performance.
Assists with the coordination of Hospitality work projects with other departments.
Communicates effectively with department and employees and responds to issues that may cause problems andor refers these issues through proper chain of command utilizing the escalation policy.
Documents legibly.
Completes required reports.
Utilizes appropriate communication in all interactions: demonstrates proper phone and email etiquette.
Evaluates employee performance through established standards and competencies.
Communicates issues or recommendations for improvement to the Director andor Manager.
Utilizes operating systems established for Hospitality Services department and WUH.
Understands and utilizes bed tracking program for efficient patient flow.
Follows all safety practices for and provides a safe environment for staff, visitors, and patients.
Adheres to regulatory requirements as per Joint Commission, HIPPA, and State Department of Health Regulatory Standards, inclusive of waste management procedures.
Utilize communication systems made available, i.e., beeper, phone, etc. to effectively communicate all service requirements are met in a timely manner.
Monitors and supports program designed for team cleaning practices to improve patient room cleaning and service while monitoring patient flow throughout the institution.
Responds to Environment Of Care (EOC) issues as directed by Manager or Director of Hospitality Services.
Evaluates and measures cleaning standards to meet hospitality services performance through daily quality checks.
Shares and utilizes data from customer satisfaction along with Press Ganey reports to educate staff to higher services standards.
Promotes Winthrop Hospitality and service culture programs, i.e., RELATE and Words that Work.