Hospitality Supervisor

MNA•Smoky Lake, AB

7d•Onsite

About The Position

The Otipemisiwak Métis Government is recruiting for a full-time Hospitality Supervisor to work on site at Nekinan “Our Home” in Smoky Lake. Reporting to the Hospitality Manager, the successful candidate will be responsible for providing exceptional guest service and ensuring day to day property operations. This includes overseeing guest relations, managing bookings, coordinating events, and supervising a team of employees and contractors, all while ensuring a welcoming atmosphere and a memorable guest experience. This role will also require working on-call duties such as handling guest inquires, emergencies, and after-hour complaints. The Hospitality Supervisor must be passionate about people, and possess exceptional organizational and communication skills, with demonstrated experience leading a diverse team.

Requirements

Proven experience in hospitality management or a similar supervisory role.
Minimum two years’ experience in a leadership role, leading a team of direct reports.
Ability to work a flexible schedule of days, evenings, weekends, overnight stays, and holidays, as required.
Ability and willingness to work on call to meet facility and service needs.
Ability to travel throughout Alberta is a requirement.
Reliable transportation and a valid Class 5 Driver’s License.
Acceptable attainment of a Police Information Check is required.
Strong interpersonal skills with a customer-focused mindset.
Excellent analytical and critical thinking skills with the ability to identify issues and implement creative and strategic solutions to overcome problems.
Strong organizational and time management skills, with the ability to prioritize and manage multiple projects simultaneously
Flexible and adaptable with an ability to thrive in a dynamic and changing environment.
Ability to work under pressure and handle tense and stressful situations.
Exceptional attention to detail.
Strong project management skills, including budgeting, scheduling, and resource allocation.
Proficient with database applications and computer systems, including Microsoft Office Suite.
Exceptional verbal, written, and interpersonal communication skills, with an ability to produce professional documents, reports, and presentations.
Proven track record of building collaborative partnerships with a variety of internal and external stakeholders.
Strong sense of ethics, professionalism, and political and cultural sensitivity.
Knowledge of health and safety regulations and compliance requirements.
Knowledge of Métis history, culture, and issues affecting Métis people. An in-depth understanding of the Otipemisiwak Métis Government is an asset.

Nice To Haves

Experience working in an Indigenous and/or non-profit setting is an asset.

Responsibilities

Oversee Nekinan site grounds (Site#1 – 20 room housing, and Site#2 - 5 room flex space) on 1.6 acre land within the town of Smoky Lake.
Serve as the primary guest liaison, managing inquiries, overseeing check-in and check-out processes, promptly addressing concerns with professionalism, and maintaining accurate records
Foster a warm and welcoming environment to enhance guest satisfaction and encourage repeat visits.
Collaborate with management and clients to plan and execute events that align with Nekinan’ s hospitality standards.
Handle any complaints or issues with discretion and a focus on resolution.
Coordinate event logistics, including scheduling, setup, catering, décor, and ensuring all necessary supplies, equipment, and staff are prepared for events.
Supervise and support kitchen hostesses/cooks, ensuring high-quality, home-cooked meals are prepared on schedule.
Provide backup coverage for kitchen hostesses and custodial staff as needed, ensuring continuity in meal service, cleanliness, and overall guest experience.
Coordinate and oversee the work of custodial and janitorial staff to maintain cleanliness and hygiene standards.
Monitor inventory and coordinate the procurement of supplies for events, kitchen, and cleaning needs.
Ensure the buildings’ exterior (landscaping, vegetation, etc.) and systems (electrical, mechanical, fire protection, etc.) are well-maintained, taking preventative measures to prolong asset life.
Ensure contractors adhere to the Otipemisiwak Métis Government’s policies and procedures, manage their schedules, oversee the quality of work, and minimize disruptions to operations.
Maintain records of work performed, including schedules, maintenance logs, asset lists, etc.
Work with the Hospitality Manager to maintain and update policies and procedures and identify and implement process improvements to enhance efficiency and service quality.
Collaborate with the Health & Safety Advisor to ensure compliance with health, safety, and sanitation regulations across all areas of operations.
Provide effective leadership, and mentor team members through feedback, coaching, and formal evaluations.
Manage staffing responsibilities and perform supervisory duties including hiring and training staff, assigning job duties, and developing and overseeing staff work plans.
Present a positive and professional image of the organization when interacting with employees, clients, visitors, and other external stakeholders.
Other duties as required or assigned.