Fork Hospitality Supervisor

Robert Giacomini Dairy Inc•Point Reyes Station, CA

1d•$78,000 - $82,000•Onsite

About The Position

The Fork Hospitality Supervisor oversees front-of-house operations and ensures exceptional guest experiences at The Fork, our on-farm Culinary & Educational Center. This role manages hospitality staff, leads event coordination, and supports the seamless execution of public, private, and trade events. This is a dynamic, hands-on position for someone who thrives in a fast-paced environment, enjoys leading teams, and brings a polished, guest-focused approach to every event.

Requirements

High school diploma or equivalent
3+ years of hospitality experience, preferably in a supervisory role
Strong leadership, communication, and team-mentoring skills
Excellent customer service and conflict-resolution abilities
Strong organizational skills and attention to detail
Experience with event planning and project management
Ability to work collaboratively with diverse teams and clients
Proficiency with Microsoft Office
Genuine passion for cheese, local food, and agritourism
Friendly, outgoing personality with resilience and adaptability
Ability to stand, walk, bend, kneel, stoop, crouch, and climb stairs in a fast-paced environment
Frequent lifting and moving of items between 20–40 lbs
Ability to stand and speak with guests for extended periods

Nice To Haves

Familiarity with FareHarbor and Microsoft Dynamics is a plus

Responsibilities

Supervise hourly staff (servers & Marketplace employees): Recruit, interview, hire, train, and conduct performance evaluations. Create schedules and manage staffing for daily operations and events.
Event Management: Design, plan, and execute public, private, and trade events. Coordinate onsite logistics, staffing, and event flow. Conduct post-event analysis and debriefs. Manage hospitality supplies, linens, service ware, and event equipment.
Guest Experience: Deliver exceptional customer service and maintain high service standards. Oversee front-of-house ambiance, décor, and guest experience. Address guest concerns and resolve issues promptly.
Other: Support Business Development with proposals and customer follow-up. Provide backup for accounting inventory entries and Sales Order generation. Ensure health, safety, and compliance standards across operations. Lead special projects and support company celebrations.