Restaurant General Manager

KFC•Pasadena, CA

44d

About The Position

The Restaurant General Manager (RGM) leads the restaurant team to deliver outstanding guest experiences, achieve sales and profit targets, and comply with brand standards. As the key leader in daily restaurant operations, the RGM drives culture, training, and execution and ensures compliance with uniform standards and company policies, including restrictions on cellphone use during work hours and expectations for professional appearance and proper uniform compliance. The role requires a valid driver’s license, a reliable vehicle, active car insurance, and basic computer skills. The RGM must pass all ROCC evaluations at all times, complete bank deposits as required, and be available to relocate if business needs require. The RGM leads restaurant operations, people development, financial and administrative controls, customer service, compliance, safety, and communication with the Area Coach. Guest-service expectations include greeting every guest warmly within five seconds, taking and confirming accurate orders efficiently, maintaining professionalism and KFC quality standards, suggesting complementary items or upgrades, and thanking guests and inviting them back.

Requirements

Valid driver’s license.
Reliable vehicle for transportation.
Active car insurance.
Basic computer skills.
Must successfully pass all ROCC evaluations at all times.
Must complete bank deposits as required.
Must be available for relocation if business needs require.
Strict adherence to company policies, including no cellphone use during work hours, professional appearance, and proper uniform compliance.

Responsibilities

Own restaurant success metrics and lead the team to achieve goals.
Lead guest experiences through friendly interactions, a clean restaurant, and fresh meals.
Manage daily restaurant operations, including food preparation, service, safety, and cleanliness.
Maintain compliance with KFC standards and local and state health regulations.
Execute marketing promotions and ensure product quality and consistency.
Recruit, train, and develop Shift Supervisors and Team Members; onboard new team members.
Communicate team goals, promotions, and business updates, and foster a positive, collaborative environment.
Conduct daily pre-shift meetings and weekly performance reviews.
Create a positive work environment focused on teamwork and accountability.
Control labor, food costs, and other controllable expenses to meet budget goals.
Complete sales, inventory, cash-handling, and other reports accurately.
Review daily sales and labor performance and take corrective action as needed.
Ensure guests receive exceptional service and product quality; address feedback promptly and professionally.
Implement programs to drive repeat business and increase sales.
Enforce safety, sanitation, and security procedures; maintain accurate team records, schedules, and timekeeping; keep the restaurant inspection-ready.
Communicate daily with the Area Coach about performance and opportunities.
Ensure training certifications, recertifications, and brand programs are completed on schedule.
Greet each guest warmly with a smile and eye contact within five seconds of arrival or approaching the counter or drive-thru.
Take orders quickly and accurately, confirm them clearly, and maintain professionalism and calm during busy periods.
Offer complementary value items or upgrades as part of the guest-service standard.
Thank each guest sincerely and invite them back.
Pass all ROCC evaluations, complete required bank deposits, and be available for relocation if business needs require.