Restaurant General Manager

KFC•Alhambra, CA

38d

About The Position

The Restaurant General Manager leads the restaurant team in delivering outstanding guest experiences, achieving sales and profit targets, and complying with brand standards. The role is the key leader in daily restaurant operations and drives culture, training, and execution. The RGM must adhere to uniform standards and company policies, including restrictions on cellphone use during work hours, professional appearance, and proper uniform compliance. The position requires a valid driver’s license, reliable transportation, active car insurance, and basic computer skills. The RGM must pass all ROCC evaluations at all times, complete bank deposits as required, and be available to relocate if business needs require. The RGM is accountable for operational performance, team recruitment and development, financial controls, guest service, safety, compliance, and communication with the Area Coach. Guest-service expectations include greeting guests warmly within five seconds, taking and confirming accurate orders efficiently, maintaining professionalism during busy periods, offering relevant add-ons or upgrades, ensuring order quality and accuracy, and thanking guests and inviting them back.

Requirements

Valid driver’s license.
Reliable vehicle for transportation.
Active car insurance.
Basic computer skills.
Must adhere to company policies and uniform standards, including no cellphone use during work hours, professional appearance, and proper uniform compliance.
Must pass all ROCC evaluations at all times.
Must be available for relocation if business needs require.

Responsibilities

Own restaurant success metrics and lead the team to achieve goals.
Lead guest experiences by ensuring friendly interactions, a clean restaurant, and fresh meals.
Manage daily restaurant operations, including food preparation, service, safety, and cleanliness.
Maintain compliance with KFC standards and local and state health regulations.
Execute marketing promotions and ensure product quality and consistency.
Recruit, train, and develop Shift Supervisors and Team Members; onboard new team members.
Communicate team goals, upcoming promotions, and business updates.
Promote a positive, collaborative environment focused on teamwork and accountability.
Conduct daily pre-shift meetings and weekly performance reviews.
Control labor, food costs, and other controllable expenses to meet budget goals.
Complete sales, inventory, cash-handling, and other reports accurately.
Review daily sales and labor performance and take corrective action as needed.
Ensure every guest receives exceptional service and product quality; address feedback promptly and professionally.
Implement programs to drive repeat business and increase sales.
Enforce safety, sanitation, and security procedures; keep the restaurant inspection-ready.
Maintain accurate team records, schedules, and timekeeping.
Communicate daily with the Area Coach about performance and opportunities.
Ensure training certifications, recertifications, and brand programs are completed on schedule.
Greet each guest with a warm smile and eye contact within five seconds of arrival or approach to the counter or drive-thru.
Take accurate orders quickly, confirm them clearly, and maintain professionalism during busy periods.
Offer value items, upgrades, or complementary products through suggestive selling.
Thank each guest sincerely and invite them back.
Complete required bank deposits and pass all ROCC evaluations.