Restaurant General Manager

Taco Bell (Southern Multifoods, Inc.)•Rowlett, TX

12d

About The Position

The Restaurant General Manager ensures the orderly and efficient functioning of the assigned restaurant by maintaining adherence to Taco Bell’s quality, service, cleanliness, and hospitality (CHAMPS) philosophy and the Taco Bell LAST system. The role manages all aspects of restaurant operations, including staffing, employee hiring, counseling and training, and compliance with policies, procedures, and safety requirements. It involves continuous contact with customers and employees and is normally performed under general supervision. The manager supports budget decisions and implementation, maintains inventory-control procedures, ensures adequate staffing, and works with the team to provide consistent customer satisfaction. The work area may have extreme temperatures and high noise levels at times. Errors may result in dissatisfied customers or employees and lost revenue. This position is with an independent Taco Bell franchisee, which is the employer if hired. Franchisees independently set their wage and benefit programs.

Requirements

High school education or equivalent.
Comprehensive understanding of all aspects of restaurant management and prior food service experience.
Valid driver's license.
Access to a vehicle for periodic driving on company business.
Current liability insurance in the applicant's name.
A home or cellular telephone; if the applicant does not have one, they must obtain one within three weeks of starting.
Good interpersonal communication skills to direct employees and work with customers.
Ability to pay attention to detail, cope with pressure, and remain calm in stressful situations.

Responsibilities

Ensure customer satisfaction.
Provide excellence in quality, service, cleanliness, and hospitality.
Create and maintain a positive and cooperative atmosphere among employees and customers.
Enforce safety rules, policies, and procedures.
Assist with budget decisions and implementation.
Ensure adequate restaurant staffing.
Follow specified inventory-control procedures.
Provide employee training, emphasizing CHAMPS and the Taco Bell LAST system.
Conduct employee performance reviews and counseling.
Work as a team member to support consistent customer satisfaction through CHAMPS.
Prepare customer orders quickly, according to specifications, and with the highest possible quality.
Prioritize work by serving customers first, then maintaining the dining room, and then maintaining the work area.
Operate all kitchen equipment.
Acknowledge and speak to customers in a friendly and courteous manner when possible.
Report needed equipment or facility repairs to the Maintenance Department.
Manage restaurant operations, including hiring, counseling, and training employees, and ensuring adherence to policies, procedures, and the safety program.