Restaurant General Manager - NY

Carrols•Plattsburgh, NY

About The Position

Burger King Restaurant General Managers are executive leaders who are fully accountable for driving restaurant sales, profitability, operational excellence, talent development, and an exceptional guest experience. They lead and develop Assistant Managers, Hourly Shift Coordinators, and Team Members, set clear expectations, and build a culture of ownership, accountability, and high performance. They partner with the District Manager to execute business strategies, analyze performance metrics, and take action to achieve goals for sales growth, labor and cost controls, food safety, and guest satisfaction. The role includes owning the restaurant’s P&L, managing costs and sales, improving the guest experience, developing employees, and maintaining brand and operational standards. Managers provide hands-on support across the restaurant as needed.

Requirements

At least 18 years of age.
At least 2 years of restaurant leadership experience with operational and/or financial responsibilities.
People-first leadership style with strong communication and team development skills.
Ability to solve complex problems and make confident business decisions.
Commitment to guest experience, Burger King standards, and building a high-performing culture.

Nice To Haves

High school diploma or GED preferred.

Responsibilities

Drive profitability by owning the restaurant P&L, reviewing financial performance for opportunities, managing costs, driving sales, and making business decisions to achieve desired outcomes.
Improve the guest experience by motivating the team, responding to guest issues, identifying root causes through guest feedback systems, and engaging the community through local marketing initiatives.
Oversee hiring, training, certification, coaching, recognition, and ongoing development for Team Members, Shift Coordinators, and Assistant Managers.
Optimize labor, maintain brand and operational standards, and provide hands-on support across the restaurant as needed.
Partner with the District Manager to execute business strategies, analyze performance metrics, and achieve goals across sales growth, labor and cost controls, food safety, and guest satisfaction.