Restaurant General Manager - NY

Carrols•Menands, NY

About The Position

Burger King Restaurant General Managers are executive leaders who are fully accountable for driving restaurant sales, profitability, operational excellence, talent development, and an exceptional guest experience. The role leads and develops Assistant Managers, Hourly Shift Coordinators, and Team Members by setting clear expectations and building a culture of ownership, accountability, and high performance. The General Manager partners with the District Manager to execute business strategies, analyze performance metrics, and take action to achieve goals related to sales growth, labor and cost controls, food safety, and guest satisfaction.

Requirements

At least 18 years of age.
At least 2 years of restaurant leadership experience with operational and/or financial responsibilities.
People-first leadership style with strong communication and team development skills.
Ability to solve complex problems and make confident business decisions.
Commitment to guest experience, Burger King standards, and building a high-performing culture.

Nice To Haves

High school diploma or GED preferred.

Responsibilities

Own the restaurant P&L, review financial results to identify opportunities, manage costs, drive sales, and make business decisions to achieve desired outcomes.
Motivate the team to deliver an excellent guest experience, respond to guest issues, identify root causes through guest feedback systems, and engage the community through local marketing initiatives.
Oversee hiring, training, certification, coaching, recognition, and ongoing development for Team Members, Shift Coordinators, and Assistant Managers.
Optimize labor, maintain brand and operational standards, and provide hands-on support across the restaurant as needed.
Partner with the District Manager to execute business strategies, analyze performance metrics, and work toward goals for sales growth, labor and cost controls, food safety, and guest satisfaction.