GM

Arby's (AES Restaurants)•Lumberton, NC

21d

About The Position

AES Restaurant Group, LLC, a franchisee of Arby’s operating restaurants across 344 locations in 20 states, is seeking a Restaurant General Manager. The manager leads the restaurant to create a positive work environment and dining experience, while guiding the development, safety, and well-being of the team. The role involves coaching, mentoring, and supporting employees and achieving operational, guest satisfaction, and financial goals. The manager oversees restaurant operations and performance, including profit and loss, customer service, speed of service, quality control, workplace safety, and food and labor variance. The position requires following government regulations, employment law, food safety standards, operating policies, cash policies, and accounting controls.

Requirements

Must have a reliable vehicle and a valid driver’s license.
Must be ServSafe certified or capable of obtaining certification.
Ability to work in warm and cold temperatures.
Ability to stand for 8–10 hours.
Ability to lift up to 50 pounds.
Ability to climb ladders for general maintenance.
Ability to bend, squat, twist, pull, and reach.
Ability to communicate respectfully with guests and team members.
Ability to coach and develop employees, hire and staff teams, demonstrate leadership, listen, delegate responsibility, and show emotional resilience and patience.
Ability to work in a fast-paced environment and think on your feet.
High standards of integrity and customer satisfaction.
P&L, operations, and restaurant management skills, including managing food and labor costs.

Responsibilities

Ensure the team provides outstanding service and satisfies guests.
Hire, train, coach, and develop team members.
Use AES systems to operate the restaurant, including preparing accurate projections and effective schedules.
Implement restaurant controls, particularly for cash and inventory.
Set and achieve goals for service, operations, and financial results.
Manage operations and profit and loss.
Monitor guest satisfaction, customer service, speed of service, quality control, and workplace safety.
Monitor food and labor variances and take appropriate action to improve results.
Follow government regulations, employment law, food safety, operating policies, cash policies, and accounting controls.