GM

Arby's (AES Restaurants)•West Bend, WI

24d•$53,000 - $62,000

About The Position

AES Restaurant Group, LLC is a Northern Indiana-based Arby’s franchisee operating restaurants across 344 locations in 20 states. The Restaurant General Manager leads the restaurant to create a positive work environment and dining experience. The role includes coaching, mentoring, and supporting team members, with responsibility for their development, safety, and well-being. The manager works toward restaurant goals in operations, guest satisfaction, service, and financial performance, using AES systems and controls to help run the restaurant effectively.

Requirements

Must have a reliable vehicle and valid driver’s license.
Must be ServSafe certified or capable of obtaining certification.
Ability to work in warm and cold temperatures.
Ability to stand for 8–10 hours.
Ability to lift up to 50 pounds.
Ability to climb ladders for general maintenance.
Ability to bend, squat, twist, pull, and reach.
Skills in coaching and developing, hiring and staffing, leadership, emotional resilience, patience, and working in a fast-paced environment.
Experience or capability in P&L management, operations management, restaurant management, and managing food and labor costs.

Responsibilities

Ensure the team provides outstanding service and satisfies guests.
Hire, train, coach, and develop the team.
Use AES systems to operate the restaurant, including preparing accurate projections and schedules.
Implement restaurant controls, especially for cash and inventory.
Set and meet restaurant goals for service, operations, and financial results.
Manage operations and profit and loss performance.
Monitor guest satisfaction, customer service, speed of service, quality control, and workplace safety.
Monitor food and labor variances and take appropriate action to improve results.
Follow government regulations, employment law, food safety requirements, operations policies, and cash policies; implement accounting controls.
Communicate respectfully with guests and team members, listen, delegate responsibility, and maintain high standards of integrity and customer satisfaction.