Restaurant General Manager

KFC•Victorville, CA

29d

About The Position

The Restaurant General Manager leads the restaurant team in delivering outstanding guest experiences, achieving sales and profit targets, and meeting brand standards. As the key leader in daily restaurant operations, the RGM drives culture, training, and execution while enforcing company policies, including professional appearance, proper uniform compliance, and no cellphone use during work hours. The role requires a valid driver’s license, reliable transportation, active car insurance, and basic computer skills. The RGM must pass all ROCC evaluations at all times, complete bank deposits as required, and be available for relocation if business needs require. The RGM is expected to set high standards for customer service, food quality, cleanliness, teamwork, accountability, and business results. Guest-service standards include greeting guests warmly and promptly, taking accurate orders efficiently, maintaining professionalism during busy periods, offering relevant upgrades or add-ons, and thanking guests while inviting them back.

Requirements

Valid driver’s license.
Reliable vehicle for transportation.
Active car insurance.
Basic computer skills.
Must successfully pass all ROCC evaluations at all times.
Must be available for relocation if business needs require.
Adhere to company policies, including no cellphone use during work hours, professional appearance, and proper uniform compliance.

Responsibilities

Own the restaurant’s success metrics and lead the team to achieve goals.
Lead guest experiences, including friendly interactions, restaurant cleanliness, and fresh meals.
Manage daily restaurant operations, including food preparation, service, safety, and cleanliness.
Maintain compliance with KFC standards and local and state health regulations.
Execute marketing promotions and ensure product quality and consistency.
Recruit, train, and develop Shift Supervisors and Team Members; mentor and onboard new team members.
Communicate team goals, promotions, and business updates, and foster a positive, collaborative environment.
Conduct daily pre-shift meetings and weekly performance reviews.
Control labor, food costs, and other controllable expenses to meet budget goals.
Complete sales, inventory, cash-handling, and other reports accurately.
Review daily sales and labor performance and take corrective action as needed.
Ensure guests receive exceptional service and product quality; address feedback promptly and professionally.
Implement programs to encourage repeat business and increase sales.
Enforce safety, sanitation, and security procedures and keep the restaurant inspection-ready.
Maintain accurate team records, schedules, and timekeeping.
Communicate daily with the Area Coach about performance and opportunities.
Ensure training certifications, recertifications, and brand programs are completed on schedule.
Greet every guest warmly, with a smile and eye contact, within five seconds of arrival or approaching the counter or drive-thru.
Take and confirm orders accurately and efficiently while maintaining professionalism and calm during busy periods.
Offer complementary value items, upgrades, or add-ons as part of the guest-service standard.
Thank each guest sincerely and invite them back.
Complete required bank deposits and pass all ROCC evaluations.