GM

Arby's (AES Restaurants)•Charlotte, IA

21d

About The Position

AES Restaurant Group, LLC is a Northern Indiana-based Arby’s franchisee operating restaurants across 344 locations in 20 states. The Restaurant General Manager leads the restaurant to provide guests with a positive dining experience and team members with a positive work environment. The role includes coaching, mentoring, and supporting the team, with a focus on development, safety, and employee well-being. The company emphasizes goal achievement across operations, profit and loss, guest satisfaction, customer service, speed of service, quality control, workplace safety, and food and labor variance.

Requirements

Must have a reliable vehicle and a valid driver’s license.
Must be ServSafe certified or capable of obtaining certification.
Ability to work in warm and cold temperatures.
Ability to stand for 8–10 hours.
Ability to lift up to 50 pounds.
Ability to climb ladders for general maintenance.
Ability to bend, squat, twist, pull, and reach.
Skills in leadership, listening, hiring and staffing, coaching and development, and restaurant operations management.
Emotional resilience and patience; ability to work in a fast-paced environment and think on your feet.
Ability to manage profit and loss, food costs, and labor costs.

Responsibilities

Ensure the team provides outstanding service and satisfies guests.
Hire, train, and coach team members.
Use AES systems to operate the restaurant, including preparing accurate projections and schedules.
Implement restaurant controls, especially cash and inventory controls.
Set and meet restaurant goals for service, operations, and financial results.
Manage restaurant operations and profit and loss performance.
Monitor guest satisfaction, customer service, speed of service, quality control, and workplace safety.
Address positive food and labor variance and take appropriate action to improve results.
Follow government regulations, employment law, food safety requirements, operational policies, and cash policies, and implement accounting controls.
Coach and develop employees, communicate respectfully, delegate responsibility, and maintain high standards of integrity and customer satisfaction.