Restaurant General Manager

KFC•Carson, IA

38d

About The Position

The Restaurant General Manager leads the restaurant team to deliver outstanding guest experiences, achieve sales and profit targets, and comply with brand standards. The RGM is the key leader in daily restaurant operations and is responsible for culture, training, execution, and adherence to uniform standards and company policies, including no cellphone use during work hours, professional appearance, and proper uniform compliance. The role requires a valid driver’s license, a reliable vehicle, active car insurance, and basic computer skills. The RGM must pass all ROCC evaluations at all times, complete bank deposits as required, and be available to relocate if business needs require. The RGM owns restaurant success metrics and leads operational execution, team development, financial and administrative controls, customer service, compliance, and communication with the Area Coach. Guest-service standards include greeting guests warmly within five seconds, providing efficient and accurate service, offering relevant upsells, and thanking guests and inviting them back.

Requirements

Valid driver’s license.
Reliable vehicle for transportation.
Active car insurance.
Basic computer skills.
Must successfully pass all ROCC evaluations at all times.
Must complete bank deposits as required.
Must be available for relocation if business needs require.

Responsibilities

Own restaurant success metrics and lead the team to achieve goals.
Lead guest experiences through friendly interactions, a clean restaurant, and fresh meals.
Manage daily restaurant operations, including food preparation, service, safety, and cleanliness.
Maintain compliance with KFC standards and local and state health regulations.
Execute marketing promotions and ensure product quality and consistency.
Recruit, train, and develop Shift Supervisors and Team Members; onboard new team members.
Communicate team goals, promotions, and business updates.
Foster a positive, collaborative environment focused on teamwork and accountability.
Conduct daily pre-shift meetings and weekly performance reviews.
Control labor, food costs, and other controllable expenses to meet budget goals.
Complete sales, inventory, cash-handling, and other reports accurately.
Review daily sales and labor performance and take corrective action as needed.
Ensure every guest receives exceptional service and product quality; address feedback promptly and professionally.
Implement programs to drive repeat business and increase sales.
Enforce safety, sanitation, and security procedures; maintain accurate team records, schedules, and timekeeping; and keep the restaurant inspection-ready.
Communicate daily with the Area Coach about performance and opportunities.
Ensure training certifications, recertifications, and brand programs are completed on schedule.
Greet every guest warmly with a smile and eye contact within five seconds of arrival or approach to the counter or drive-thru.
Take accurate orders promptly, confirm them clearly, remain professional during busy periods, and ensure orders meet KFC quality and accuracy standards.
Offer value items or upgrades using suggestive selling as part of the guest-service standard.
Thank each guest sincerely and invite them back.
Pass all ROCC evaluations, complete bank deposits as required, and be available for relocation if business needs require.
Follow company policies and uniform standards, including no cellphone use during work hours, professional appearance, and proper uniform compliance.