Restaurant General Manager

KFC•Apple Valley, CA

29d

About The Position

The Restaurant General Manager leads the restaurant team to deliver outstanding guest experiences, achieve sales and profit targets, and comply with brand standards. The RGM is the key leader in daily operations and is responsible for driving culture, training, and execution, while enforcing company policies and uniform standards. The role requires a valid driver’s license, reliable transportation, active car insurance, and basic computer skills. The RGM must pass ROCC evaluations, complete bank deposits as required, and be available to relocate if business needs require. The RGM oversees restaurant operations, including food preparation, service, safety, cleanliness, marketing promotions, product quality, staffing, training, financial controls, reporting, and regulatory compliance. The role also emphasizes exceptional guest service, efficient and accurate order handling, suggestive selling, and creating a positive, accountable team environment.

Requirements

Valid driver’s license.
Reliable vehicle for transportation.
Active car insurance.
Basic computer skills.
Must successfully pass all ROCC evaluations at all times.
Must be available for relocation if business needs require.

Responsibilities

Own restaurant success metrics and lead the team to achieve goals.
Lead guest experiences through friendly interactions, a clean restaurant, and fresh meals.
Manage daily restaurant operations, including food preparation, service, safety, and cleanliness.
Maintain compliance with KFC standards and local and state health regulations.
Execute marketing promotions and ensure product quality and consistency.
Recruit, train, and develop Shift Supervisors and Team Members, including onboarding new hires.
Communicate team goals, promotions, business updates, and other relevant information.
Promote a positive, collaborative, accountable work environment.
Conduct daily pre-shift meetings and weekly performance reviews.
Control labor, food costs, and other controllable expenses to meet budget goals.
Complete sales, inventory, cash-handling, and other reports accurately.
Review daily sales and labor performance and take corrective action as needed.
Ensure guests receive exceptional service and product quality, address feedback promptly and professionally, and implement programs to encourage repeat business and increase sales.
Enforce safety, sanitation, and security procedures; maintain team records, schedules, and timekeeping; and keep the restaurant inspection-ready.
Communicate daily with the Area Coach about performance and opportunities.
Ensure training certifications, recertifications, and brand programs are completed on schedule.
Greet every guest warmly, with a smile and eye contact, within five seconds of arrival or approach to the counter or drive-thru.
Take accurate orders efficiently, confirm them clearly, remain professional during busy periods, and ensure orders meet KFC quality and accuracy standards.
Offer relevant value items, upgrades, and add-ons using suggestive selling.
Thank guests sincerely and invite them to return.
Adhere to uniform standards and company policies, including the no-cellphone-use policy during work hours.
Pass ROCC evaluations, complete required bank deposits, and be available for relocation if business needs require.