Restaurant General Manager

KFC•Phelan, CA

34d

About The Position

The Restaurant General Manager leads the restaurant team to deliver outstanding guest experiences, achieve sales and profit targets, and comply with brand standards. As the key leader in daily restaurant operations, the RGM drives culture, training, and execution and ensures adherence to uniform standards and company policies, including restrictions on cellphone use during work hours, professional appearance, and proper uniform compliance. The role requires a valid driver’s license, reliable transportation, active car insurance, and basic computer skills. The RGM must successfully pass all ROCC evaluations at all times, complete bank deposits as required, and be available for relocation if business needs require. The RGM oversees restaurant operations, team recruitment and development, financial and administrative controls, guest service, safety and compliance, and communication with the Area Coach. The role includes specific guest-service expectations: greet guests warmly within five seconds, take and confirm orders accurately, maintain professionalism and KFC quality standards, offer appropriate add-ons or upgrades, and thank guests and invite them back.

Requirements

Valid driver’s license.
Reliable vehicle for transportation.
Active car insurance.
Basic computer skills.
Must successfully pass all ROCC evaluations at all times.
Must be available for relocation if business needs require.
Commitment to customer service, food quality, cleanliness, and guest experience.
Ability to lead, mentor, coach, recruit, and develop a restaurant team.
Goal-oriented approach and ability to work in a fast-paced environment.

Responsibilities

Own restaurant success metrics and lead the team to achieve goals.
Lead guest experiences, including friendly interactions, a clean restaurant, and fresh meals.
Manage daily restaurant operations, including food preparation, service, safety, and cleanliness.
Maintain compliance with KFC standards and local and state health regulations.
Execute marketing promotions and ensure product quality and consistency.
Recruit, train, and develop Shift Supervisors and Team Members; support onboarding and ongoing development.
Communicate team goals, upcoming promotions, and business updates.
Foster a positive, collaborative work environment focused on teamwork and accountability.
Conduct daily pre-shift meetings and weekly performance reviews.
Control labor, food costs, and other controllable expenses to meet budget goals.
Complete sales, inventory, cash-handling, and other reports accurately.
Review daily sales and labor performance and take corrective action as needed.
Ensure guests receive exceptional service and product quality; address guest feedback promptly and professionally.
Implement programs to drive repeat business and increase sales, including required suggestive selling and upselling.
Enforce safety, sanitation, and security procedures and keep the restaurant inspection-ready.
Maintain accurate team records, schedules, and timekeeping.
Communicate daily with the Area Coach regarding performance and opportunities.
Ensure training certifications, recertifications, and brand programs are completed on schedule.
Greet each guest warmly with a smile and eye contact within five seconds of arrival or approach to the counter or drive-thru.
Take orders quickly and accurately, confirm them clearly, and maintain professionalism during busy periods.
Thank each guest sincerely and invite them back.
Complete required bank deposits and pass all ROCC evaluations.
Adhere to company policies and uniform standards, including no cellphone use during work hours and maintaining a professional appearance.