Restaurant General Manager

Taco Bell•Brentwood, NY

35d•$65,000 - $85,000

About The Position

The Restaurant General Manager leads the restaurant team and is responsible for recruiting, training, developing, and recognizing team members and managers. The role sets standards for customer experience and helps build an inclusive, high-performing workplace where employees can advance their careers. The General Manager works a 50-hour week: 40 hours at regular pay and 10 hours at time and a half. The position oversees staffing and scheduling, training initiatives, customer issue resolution, restaurant standards, financial performance, and strategies to improve profitability while maintaining the customer experience. It also monitors competitors and works to exceed their standards, including in digital presence and loyalty programs.

Requirements

Five years of restaurant or retail management experience with a strong track record in people management.
Proven ability to improve performance based on P&L analysis.
Proficiency with digital tools and platforms.
Exceptional written, verbal, and interpersonal communication skills.
Solid understanding of restaurant maintenance programs.
Commitment to Taco Bell’s culture and values, with a focus on Equity, Inclusion, and Belonging.
Experience recognizing and motivating teams, with a successful record in people development.
Skill in recruiting top talent and training both high- and under-performing employees.
Adaptability to change and experience supporting change management.
Adherence to corporate policies and Occupational Health and Food Safety standards.

Responsibilities

Recruit, onboard, and orient Team Members and Shift Leads.
Develop and oversee training and development plans, mentoring Assistant Managers, Shift Leaders, and Team Member Trainers.
Recognize and reward Team Member performance and foster equity, inclusion, and belonging.
Address and resolve workplace conflicts promptly.
Engage with customers and resolve issues to ensure a positive experience.
Schedule staff to optimize customer service.
Coach the management team on CHAMPS standards.
Lead product rollout meetings and support successful implementation.
Analyze restaurant financial performance, manage the budget, and develop strategies to maximize profitability without compromising customer experience.
Monitor competitors and aim to exceed their standards, including in digital presence and loyalty programs.
Adhere to corporate policies and Occupational Health and Food Safety standards.