GM

AES Restaurants•Lancaster, SC

20d

About The Position

AES Restaurant Group, LLC, a franchisee of Arby’s operating restaurants across 344 locations in 20 states, is hiring a Restaurant General Manager. The manager leads the restaurant to provide guests with a positive dining experience and employees with a positive work environment. The role includes coaching, mentoring, and supporting team members, and helping ensure their development, safety, and well-being. The General Manager uses AES systems to run the restaurant, including accurate projections and scheduling; hires, trains, and coaches employees; maintains restaurant controls, particularly cash and inventory; and sets and meets service, operational, and financial goals. Performance areas include operations, profit and loss, guest satisfaction, customer service, speed of service, quality control, workplace safety, and food and labor variance. The manager is also responsible for following applicable government regulations, employment law, food safety requirements, operational policies, and cash policies, and for implementing accounting controls. The role requires a reliable vehicle and valid driver’s license, and ServSafe certification or the ability to obtain it. The work involves exposure to warm and cold temperatures, standing for extended periods, lifting, climbing ladders for general maintenance, and performing various physical motions. AES describes itself as goal-oriented and offers a competitive bonus program, full-time shifts, health insurance, PTO, and an employee rewards and recognition program. AES is an Equal Opportunity employer, participates in E-Verify, and will endeavor to make reasonable accommodations for qualified applicants with disabilities unless doing so would impose an undue hardship.

Requirements

Must have a reliable vehicle and valid driver’s license.
Must be ServSafe certified or capable of obtaining certification.
Ability to work in warm and cold temperatures.
Ability to stand for 8–10 hours.
Ability to lift up to 50 pounds.
Ability to climb ladders for general maintenance.
Ability to bend, squat, twist, pull, and reach.
Skills in respectful communication, coaching and developing, hiring and staffing, emotional resilience and patience, leadership, listening, delegating responsibility, and working in a fast-paced environment.
Ability to maintain high standards of integrity and customer satisfaction.
Skills in P&L management, operations management, restaurant management, and managing food and labor costs.

Responsibilities

Ensure the team provides outstanding service and satisfies guests.
Hire, train, coach, and develop team members.
Use AES systems to run the restaurant, including creating accurate projections and schedules.
Implement restaurant controls, especially cash and inventory controls.
Set and meet restaurant goals for service, operations, and financial results.
Manage operations and profit and loss, and monitor guest satisfaction, customer service, speed of service, quality control, and workplace safety.
Meet positive food and labor variance goals and take appropriate action to improve results.
Follow government regulations, employment law, food safety requirements, operational policies, and cash policies.
Implement accounting controls.
Support the development, safety, and well-being of team members.