Restaurant General Manager
About The Position
As a Head Coach (General Manager), you lead, strategize for, and mentor the store team. You inspire employees, drive operational excellence, and deliver exceptional guest experiences, using data-driven insights to help build healthier communities through real food. The role balances people leadership, operations, and business performance, with responsibility for fostering an inclusive culture, coaching talent, optimizing operations with technology, and driving profitability. You maintain high standards for food quality, safety, and cleanliness while adapting to a dynamic environment. You also perform the essential duties of the Assistant Coach role and the Shift Leader, Kitchen Lead, and Team Member roles in the Head Coach career path.
Requirements
- At least 3 years of food service experience, including at least 2 years of hands-on management experience.
- Experience hiring, developing, training, and motivating team members.
- Skill in planning, managing, and forecasting financials, labor, and inventory.
- Hands-on experience managing and optimizing processes in a fast-paced environment.
- Proven ability to lead and mentor teams collaboratively.
- Ability to meet the physical requirements of all roles in the Head Coach career path, including Assistant Coach, Shift Leader, Kitchen Lead, and Team Member.
Nice To Haves
- Experience in high-volume, fast-paced restaurants.
- Hands-on experience with local, organic, and sustainable products.
- ServSafe Manager or Regional Manager Food Safety Certification.
- Comfort with digital tools for operations, reporting, and team communication.
- Strong financial acumen, including budget, labor, and P&L management.
- Exceptional adaptability and problem-solving in dynamic environments.
- Data-driven mindset and curiosity to identify and implement operational improvements.
- Commitment to operational excellence, hospitality, and team engagement.
- Experience in fast-casual or retail operations.
Responsibilities
- Lead the full employee lifecycle and foster a culture of trust, transparency, and inclusion.
- Ensure compliance, provide timely feedback, and develop a strong, diverse talent pipeline.
- Maintain food safety, cleanliness, and equipment maintenance standards; resolve facility, supply, and food quality issues while prioritizing team safety.
- Deliver clean, hospitable, brand-aligned guest experiences and act on guest metrics to inform business decisions.
- Drive sales and profit by analyzing reports, managing costs, executing strategic plans, and creating schedules aligned with business goals.
- Operate and support business systems, troubleshoot issues, and prioritize daily operations for smooth business and guest experiences.
- Perform essential duties outlined in the Assistant Coach role, including duties from the Shift Leader, Kitchen Lead, and Team Member roles.
- Hire, develop, train, and motivate team members.
- Plan, manage, and forecast financials, labor, and inventory.
- Manage and optimize processes in a fast-paced environment; lead and mentor teams collaboratively.
Benefits
- Competitive base salary with 20% bonus potential.
- Medical, dental, and vision plans.
- Paid vacation and wellness time.
- 401(k) program.
- Paid family leave.
- Complimentary greens and Sweetgreen swag.
- Opportunities to impact the team, community, and business.
- Collaborative team that lives the company’s core values.
- Clear career path for personal and professional development.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
