Restaurant General Manager

KFC•Pico Rivera, CA

38d

About The Position

The Restaurant General Manager leads the restaurant team in delivering outstanding guest experiences, achieving sales and profit targets, and complying with brand standards. The RGM is the key leader in daily restaurant operations and is responsible for driving culture, training, and execution. The role requires strict adherence to uniform standards and company policies, including no cellphone use during work hours, professional appearance, and proper uniform compliance. The RGM must have a valid driver’s license, reliable transportation, active car insurance, and basic computer skills. They must successfully pass all ROCC evaluations at all times, complete bank deposits as required, and be available to relocate if business needs require. The role encompasses operational, people, financial, customer-service, safety, compliance, and communication responsibilities. The RGM owns restaurant performance, develops and coaches the team, manages costs and records, maintains food and service quality, and communicates performance and opportunities to the Area Coach. The RGM is expected to set a positive example, take ownership of business results, build and develop the team, and uphold high standards for customer service, food quality, and cleanliness. Guest-service standards include greeting guests warmly within five seconds, taking and confirming accurate orders efficiently, maintaining professionalism during busy periods, offering relevant upgrades or add-ons, and thanking guests and inviting them back.

Requirements

Valid driver’s license.
Reliable vehicle for transportation.
Active car insurance.
Basic computer skills.
Must successfully pass all ROCC evaluations at all times.
Must be available for relocation if business needs require.
Adherence to company policies and uniform standards, including no cellphone use during work hours, professional appearance, and proper uniform compliance.

Responsibilities

Own restaurant success metrics and lead the team to achieve goals.
Lead guest experiences through friendly interactions, a clean restaurant, and fresh meals.
Manage daily restaurant operations, including food preparation, service, safety, and cleanliness.
Maintain compliance with KFC standards and local and state health regulations.
Execute marketing promotions and ensure product quality and consistency.
Recruit, train, develop, and onboard Shift Supervisors and Team Members.
Communicate team goals, upcoming promotions, and business updates.
Foster a positive, collaborative work environment focused on teamwork and accountability.
Conduct daily pre-shift meetings and weekly performance reviews.
Control labor, food costs, and other controllable expenses to meet budget goals.
Complete sales, inventory, cash-handling, and other reports accurately.
Review daily sales and labor performance and take corrective action as needed.
Ensure guests receive exceptional service and product quality; address feedback promptly and professionally.
Implement programs to encourage repeat business and increase sales.
Enforce safety, sanitation, and security procedures and maintain inspection readiness.
Maintain accurate team records, schedules, and timekeeping.
Communicate daily with the Area Coach about performance and opportunities.
Ensure training certifications, recertifications, and brand programs are completed on schedule.
Complete bank deposits as required and pass all ROCC evaluations.
Ensure guests are greeted warmly within five seconds, receive accurate and efficient service, are offered relevant upgrades or add-ons, and are thanked and invited back.