GM

Arby's (AES Restaurants)•Laurinburg, NC

21d

About The Position

AES Restaurant Group, LLC, a franchisee of Arby’s operating restaurants across 344 locations in 20 states, is hiring a Restaurant General Manager. The manager creates a positive work environment and dining experience, and guides the development, safety, and well-being of the team through coaching, mentoring, and support. The role is goal-oriented, with responsibility for restaurant operations, guest satisfaction, service, quality, safety, and financial performance.

Requirements

Must have a reliable vehicle and valid driver’s license.
Must be ServSafe certified or capable of obtaining certification.
Ability to work in warm and cold temperatures.
Ability to stand for 8–10 hours.
Ability to lift up to 50 pounds.
Ability to climb ladders for general maintenance.
Ability to bend, squat, twist, pull, and reach.
Ability to communicate respectfully with guests and the team.
Coaching and development, hiring and staffing, leadership, listening, and delegation skills.
Emotional resilience, patience, and the ability to work in a fast-paced environment and think on your feet.
High standards of integrity and customer satisfaction.
P&L, operations, and restaurant management skills.
Ability to manage food and labor costs.

Responsibilities

Ensure the team provides outstanding service and satisfies guests.
Hire, train, and coach team members.
Use AES systems to operate the restaurant, including preparing accurate projections and schedules.
Implement restaurant controls, particularly for cash and inventory.
Set and meet goals for service, operations, and financial results.
Manage operations and profit and loss performance.
Monitor guest satisfaction, customer service, speed of service, quality control, and workplace safety.
Monitor food and labor variances and take appropriate action to improve results.
Follow government regulations, employment law, food safety requirements, operating policies, and cash policies; implement accounting controls.