Restaurant General Manager

sweetgreen•Houston, TX

24d

About The Position

Sweetgreen is hiring a Restaurant General Manager, described in the posting as a Head Coach. This leader is responsible for the store’s people, operations, and business performance, inspiring and developing the team while driving operational excellence and exceptional guest experiences. The role uses data and technology to improve operations, profitability, and the guest experience, while supporting Sweetgreen’s mission to build healthier communities through real food. The General Manager leads the employee lifecycle and fosters a culture of trust, transparency, and inclusion. They maintain food safety, cleanliness, food quality, and equipment standards; resolve facility and supply issues; and prioritize team safety. They use guest metrics and business reports to inform decisions, manage costs and schedules, and drive sales and profit. They also operate and support business systems, troubleshoot issues, and perform the essential duties of Assistant Coach, Shift Leader, Kitchen Lead, and Team Member roles. Sweetgreen is a national restaurant brand founded in 2007 that connects people to real food and relationships with farmers and communities. The company emphasizes developing its people and creating spaces where food, people, and purpose come together.

Requirements

At least 3 years of food service experience, including at least 2 years in hands-on management.
Experience hiring, developing, training, and motivating team members.
Skill in planning, managing, and forecasting financials, labor, and inventory.
Hands-on experience managing and optimizing processes in a fast-paced environment.
Proven ability to lead and mentor teams collaboratively.
Meet the physical requirements of the Head Coach career path, including the Assistant Coach, Shift Leader, Kitchen Lead, and Team Member roles.

Nice To Haves

Experience in high-volume, fast-paced restaurants.
Hands-on experience with local, organic, and sustainable products.
ServSafe Manager or Regional Manager Food Safety Certification.
Comfort with digital tools for operations, reporting, and team communication.
Strong financial acumen, including experience managing budgets, labor, and P&L.
Proven experience hiring, coaching, and developing high-performing teams.
Exceptional adaptability and problem-solving in fast-paced, dynamic environments.
A data-driven mindset and curiosity to identify and implement operational improvements.
Commitment to operational excellence, hospitality, and team engagement.
Experience in fast-casual or retail operations.

Responsibilities

Lead the team by balancing people, operations, and business performance.
Build an inclusive culture, coach talent, and use technology to optimize operations and profitability.
Lead the employee lifecycle while fostering trust, transparency, and inclusion.
Ensure compliance, provide timely feedback, and develop a strong, diverse talent pipeline.
Maintain high standards for food safety, cleanliness, food quality, and equipment maintenance.
Resolve facility, supply, and food quality issues while prioritizing team safety.
Deliver clean, hospitable, brand-aligned guest experiences and act on guest metrics.
Make data-informed business decisions.
Drive sales and profit by analyzing reports, managing costs, executing strategic plans, and creating schedules aligned with business goals.
Operate and support systems, troubleshoot issues, and prioritize daily operations for smooth business and guest experiences.
Perform essential functions of the Assistant Coach, Shift Leader, Kitchen Lead, and Team Member roles.