Restaurant Cashier/Hostess

Stanford Court Hotel • San Francisco, CA

3d • $26 - $35 • Onsite

About The Position

The Restaurant Cashier/Hostess accepts payment for food and beverages and makes correct change for guests. The role is also responsible for the lobby coffee bar and for promptly greeting and seating guests. The position supports a pleasant dining experience by preparing beverages, handling reservations and guest inquiries, maintaining menus and coffee-bar supplies, and assisting servers and hosts as needed.

Requirements

• High school diploma and/or experience in a hotel or related field preferred.
• Flexible and long hours may sometimes be required.
• Able to exert up to 20 pounds of force occasionally and/or 10 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Able to stand for the entire shift.
• Able to communicate effectively, verbally and in writing, with employees and guests at all levels in an attentive, friendly, courteous, and service-oriented manner.
• Effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Able to handle problems, including anticipating, preventing, identifying, and solving them as necessary.

Nice To Haves

• High school diploma and/or experience in a hotel or related field.

Responsibilities

• Be attentive, friendly, helpful, and courteous to guests, managers, and fellow employees.
• Comply with hotel standards and regulations to encourage safe and efficient operations.
• Take drink orders with attention to detail, including preferences such as coffee type and flavors.
• Prepare beverages according to recipes.
• Brew coffee and maintain stock of cups, lids, sugars, cream, and other supplies.
• Collect money or credit cards from guests and servers and make correct change.
• Operate the approved credit card machine.
• Prepare the cashier report at the end of the shift.
• Pay out servers’ and service attendants’ tips, if applicable.
• Greet and seat guests at appropriate tables in a timely manner.
• Perform opening and closing duties according to the established side-work checklist.
• Attend to guests’ needs and help provide a pleasant dining experience.
• Take reservations properly for all outlets.
• Maintain thorough knowledge of menus and current specials in applicable outlets.
• Answer the phone according to standards and communicate courteously and effectively.
• Assist servers and host/hostess in serving guests as needed.
• Ensure menus are clean and presentable.
• Ensure overall guest satisfaction.
• Maintain regular attendance in accordance with scheduling and hotel standards.
• Maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag.
• Maximize productivity, identify problem areas, and assist in implementing solutions.
• Anticipate, prevent, identify, and solve problems; show initiative in anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a friendly and warm demeanor at all times.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program (EAP)
• Educational opportunities and tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED