Restaurant Cashier/Hostess

Highgate Hotels • San Francisco, CA

3d • Onsite

About The Position

The Restaurant Cashier/Hostess accepts payment for food and beverages, makes correct change, and operates the approved credit card machine. The role also supports the lobby coffee bar by taking drink orders, preparing beverages, brewing coffee, and maintaining supplies. This position greets and seats guests, takes reservations, answers phones, and assists with creating a pleasant dining experience. The role is based at Stanford Court, a 393-room hotel located on Nob Hill in San Francisco.

Requirements

• High school diploma and/or experience in a hotel or related field preferred.
• Ability to communicate effectively, verbally and in writing, with employees and guests at all levels.
• Ability to listen to, understand, and clarify concerns raised by employees and guests.
• Ability to handle problems and show initiative in anticipating needs.
• Ability to stand for the entire shift.
• Ability to exert up to 20 pounds of force occasionally and/or 10 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Maintain regular attendance in accordance with hotel standards and scheduling needs.
• Maintain a high standard of personal appearance and grooming, including wearing the proper uniform and nametag.

Nice To Haves

• High school diploma and/or experience in a hotel or related field.

Responsibilities

• Remain attentive, friendly, helpful, and courteous to guests, managers, and fellow employees.
• Follow hotel standards and regulations to support safe and efficient operations.
• Take drink orders with attention to detail, including guests’ preferred coffee and flavors.
• Prepare beverages according to recipes.
• Brew coffee and maintain supplies such as cups, lids, sugar, and cream.
• Collect money and/or credit cards from guests and servers and provide correct change.
• Operate the approved credit card machine.
• Prepare a cashier report at the end of the shift.
• Pay out servers’ and service attendants’ tips, if applicable.
• Greet and seat guests at appropriate tables in a timely manner.
• Perform opening and closing duties according to the established side-work checklist.
• Attend to guests’ needs and help provide a pleasant dining experience.
• Take reservations properly for all outlets.
• Maintain thorough knowledge of menus and current specials in applicable outlets.
• Answer the phone according to standards and communicate courteously and effectively.
• Assist servers and host/hostesses in serving guests as needed.
• Ensure menus are clean and presentable.
• Ensure overall guest satisfaction.
• Maintain regular attendance, proper personal appearance, grooming, uniform, and nametag.
• Maximize productivity, identify problem areas, and assist with implementing solutions.
• Anticipate, prevent, identify, and resolve problems; show initiative in anticipating guest or operational needs.
• Perform other duties as requested by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program
• Educational opportunities and tuition reimbursement
• Paid jury duty, personal, medical, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED