Restaurant Busser

Seneca Gaming Corporation•Niagara Falls, NY

22h•Onsite

About The Position

The Restaurant Busser provides fast, friendly, and courteous service to guests while supporting restaurant operations. The role involves greeting guests with water and bread, clearing and resetting tables, maintaining an attentive presence in a designated area, and helping other employees as needed. The Busser must know the menu, wine lists, daily specials, cashiering procedures, and relevant property information to respond to guest inquiries. Duties also include opening and closing side work, maintaining a clean and organized workstation, and following company policies, procedures, and information-security requirements. The position operates within a 24-hour schedule and requires customer interaction, physical exertion, and the ability to work in a fast-paced environment where smoking is permitted and noise is usually moderately loud.

Requirements

Must be at least 18 years old upon employment.
Must possess excellent communication skills.
Must be able to write routine correspondence and speak effectively with and interact well with customers and employees.
Must be able to resolve problems and conflicts diplomatically and tactfully.
Must be able to stand, walk, and move through all areas of the casino.
Must be able to climb, balance, stoop, kneel, crouch, reach, push, pull, and use fingers and hands for lifting and grasping.
Must be able to lift and carry up to 50 pounds; the tray-carrying duty may involve trays weighing up to 60 pounds.
Must be able to perform repetitive motions.
Must be able to talk to and hear customers and coworkers and assist customers with special needs.
Must have visual acuity to assess the accuracy, neatness, and thoroughness of assigned work.
Must maintain physical stamina and a proper mental attitude to work under pressure in a fast-paced environment and deal effectively with customers, management, employees, and business-community members.
Must comply with company, departmental, regulatory, and information-security policies and procedures.

Nice To Haves

High school diploma or equivalency preferred.
Previous customer service experience preferred.

Responsibilities

Report to work on time, well-groomed, in full uniform, and wearing a badge on the upper left side of the uniform.
Balance and carry trays to tables, which may weigh up to 60 pounds.
Promptly greet guests and provide water and bread in a friendly, courteous manner.
Maintain a hospitable, polite, and professional manner with guests, coworkers, and management.
Support the philosophy and goals of Seneca Niagara Casino & Hotel.
Perform duties assigned by the manager or shift manager and assist other employees when needed.
Be familiar with check and cashiering procedures.
Work in a designated area, remain attentive to guests, and strive to exceed guest expectations.
Know the property's history, map, restroom and telephone locations, and store and restaurant hours to handle guest inquiries.
Maintain knowledge of menus, wine lists, and daily specials.
Stay aware of activity in each station.
Clear and reset tables according to the bus person manual.
Complete assigned opening and closing side work and check with a manager or shift manager before clocking out.
Understand and comply with information-security policies and procedures, including the Seneca Gaming Corporation Acceptable Use Policy.
Provide exceptional customer service and maintain a professional work environment with supervisors, managers, and staff.
Meet attendance guidelines and comply with regulatory, departmental, and company policies.
Complete required SGC training programs within nine months of starting employment.
Attend necessary meetings.
Review the reservation book to identify VIPs, special guests, and large parties.
Keep the workstation neat and organized.
Check chairs for crumbs, pick up floor and carpet debris, and sweep as needed.
Clean and organize tray stands daily.
Maintain the bread area and other kitchen areas as needed; promptly clean spills and wipe walls in the server-side and back-of-house dish areas when needed.