Restaurant Bartender - HGI

Caesars Entertainment•Council Bluffs, IA

About The Position

The Restaurant Bartender provides prompt, courteous beverage service and creates a positive experience for every guest through personalized, professional interaction. The role prepares and serves drinks according to recipes, communicates with beverage servers, promotes casino events and rewards programs, and resolves service issues according to guidelines. It also involves monitoring guest alcohol consumption and maintaining the cleanliness, stock, safety, and financial integrity of the workstation and transactions.

Requirements

Ability to work in a team environment and under stress as business volume increases.
High school diploma or equivalent preferred.
Mathematical ability to add and subtract and count money and change correctly.
Ability to stand and walk for 8 to 10 hour shifts.
Ability to read, write legibly, understand, and speak English.
Excellent customer service and communication skills.
Knowledge of cocktail ingredients and proper mixing and pouring techniques.
Physical mobility with reasonable accommodation.
Ability to lift and carry up to 75 pounds, including liquor stock and beer cases or kegs.
Ability to reach above and below the shoulder, grip small items, bend, stoop, and twist while preparing cocktails.
Ability to use hand motions to prepare and pour drinks and clean and wipe bar areas.
Ability to work in constricting areas.
Ability to respond to visual and oral cues.
Flexible schedule, including nights, weekends, and holidays as required.
Ability to work in areas with dust, secondhand smoke, varying noise and temperature levels, lighting, vibration, crowds, and air quality.
Meet professional appearance standards prescribed by company policy.

Responsibilities

Provide prompt, courteous beverage service to guests and create a positive guest experience.
Stay informed about changing promotional beverages, events, and services.
Maintain integrity of financial controls and responsibilities.
Monitor guest alcohol consumption and intervene as needed according to guidelines.
Represent the company as an ambassador of goodwill while working and at customer and public relations functions; appear in publicity photos.
Promote casino events, programs, and rewards-card sign-up programs.
Provide personalized service, including using guests’ names, and resolve service problems according to guidelines.
Prepare and pour drink orders using proper portions and ingredients according to recipes; communicate with beverage servers and present drinks to guests or servers.
Slice and pit fruit as required.
Operate and maintain equipment and utensils according to established guidelines and safety procedures.
Operate a cash register or POS system, ring up the proper amount, and provide correct change.
Account for cash, charge, and complimentary sales according to established procedures.
Maintain a clean and stocked workstation according to health and safety guidelines.