Restaurant & Bakery Host/Cashier

KRMM hospitality•Elk River, MN

11d•Onsite

About The Position

Provides friendly, efficient service in accordance with company policies, procedures, programs, and performance standards. The Host/Cashier controls the flow of business in the dining room, welcomes and seats guests, checks guests out at the register, and provides genuine hospitality to support a highly satisfactory dining experience. The role also assists servers and bus persons, handles take-out orders, promotes bakery items, and helps maintain clean guest and work areas. The position receives direction and training from the Manager on Duty. Basic sanitation, safety, and customer-service skills can be taught through in-house training; no prior experience is required. Compensation is $13.00 per hour.

Requirements

No prior experience required.
Must be able to communicate clearly.
Must be able to read, write, and perform addition and subtraction calculations.
Must have time-management skills and a high level of mobility and flexibility in the space provided.
Must be able to see at a distance of 20 feet and at close range of 12 inches, distinguish shapes, and use peripheral vision to avoid hazards.
Must be able to control and use fingers to write, slice, chop, and operate equipment.
Must be able to fit through openings 30 inches wide.
Must be able to work irregular hours and handle heavy pressure or stress during busy times.
Must be able to carry trays of food products weighing about 50 pounds for distances up to 30 feet and lift up to 50 pounds.

Responsibilities

Report to work well-groomed, in a clean and proper uniform, and maintain good personal hygiene.
Open the door for guests as they enter and leave the building.
Welcome guests, describe features and the soup of the day, manage the waiting list, and seat guests promptly and courteously, in person or by telephone.
Complete wait sheets and anticipate, identify, and correct service-system breakdowns to maximize guest satisfaction.
Check guests out at the register, ask about their meal and service, thank them, and invite them to return.
Move through the dining room regularly to attend to guests’ needs and ensure they have necessary items.
Recommend bakery items for takeout and package to-go orders efficiently.
Keep the cashier area, bakery cases and displays, lobby, entryway, guest restrooms, dining room, and menus clean throughout the shift.
Assist crew members, servers, and bus persons in meeting service standards, including pre-bussing and sweeping around tables when needed.
Perform side work during downtime, such as rolling silverware, restocking, cleaning workstations, and bussing tables.
Communicate product or service deficiencies, equipment issues, safety problems, and other concerns to the Manager on Duty and coworkers; keep the General Manager and Manager on Duty informed and propose alternative solutions.
Ensure 100% guest satisfaction on every visit.