Restaurant Assistant Manager

PENN Entertainment • Jackpot, NV

2d

About The Position

The Restaurant Assistant Manager provides direct and general supervision to restaurant staff to ensure effective and efficient restaurant operations. The role delivers guest service according to Cactus Pete’s standards, maintains a friendly and approachable demeanor, and responds to the needs and questions of guests and team members.

The manager staffs, schedules, evaluates, trains, develops, and monitors team members; adjusts daily schedules to business levels; and helps manage department objectives, budgets, labor schedules, and accountability systems. The role supports revenue growth through research and adjustments to menu offerings, service, portion control, presentation, and waste. It also promotes courteous treatment, resolves complaints, monitors service standards, and maintains communication between front- and back-of-house operations.

Additional responsibilities include maintaining records and reports, monitoring compliance with health department regulations and company policies, conducting product and service quality checks, ensuring cleanliness and stocked stations, and overseeing equipment and working conditions. The assistant manager supports staff development, recognition, performance feedback, staffing recommendations, workflow, and employee coaching and discipline. Other duties may be assigned by management.

Requirements

• High school diploma or equivalent required.
• Excellent written and oral communication skills.
• Enthusiastically support, actively promote, and demonstrate superior customer service in accordance with department and company standards and programs.

Nice To Haves

• At least one year of experience in a fast-paced food service or similar environment preferred.
• Bachelor’s degree in a related field or equivalent experience preferred.

Responsibilities

• Provide direct and general supervision to restaurant staff and ensure effective, efficient operations.
• Deliver internal and external guest service in accordance with Cactus Pete’s standards; respond to guest and team member needs and questions.
• Staff, schedule, evaluate, train, develop, and monitor team members; adjust daily schedules based on business levels.
• Manage department objectives, standards, guidelines, and budgets to support effective supervision.
• Seek opportunities to increase restaurant revenue by researching and adjusting menu offerings, service, portion control, presentation, and waste.
• Promote courteous treatment of guests and team members, resolve complaints, answer questions, and provide general service.
• Ensure food servers, bus persons, and other restaurant personnel meet or exceed service standards.
• Maintain appropriate staffing levels based on business volume.
• Create and maintain records, reports, and other required documentation.
• Monitor staff adherence to health department regulations.
• Assist in developing and implementing management plans, budgets, labor schedules, and accountability systems.
• Assist in developing and implementing policies, procedures, rules, and operations manuals that support compliance with company and regulatory guidelines.
• Ensure effective communication between front-of-house and back-of-house operations and take ownership of assigned areas.
• Conduct periodic quality checks of products and service, including greeting times.
• Monitor work areas for cleanliness and ensure customer requests are addressed and resolved.
• Ensure stations are properly stocked and set up, and equipment and working conditions are maintained.
• Maintain the viability and integrity of restaurant operations.
• Support staff development and training programs and rewards and recognition programs to promote employee engagement.
• Evaluate team members and provide constructive performance feedback.
• Make staffing recommendations, including interviewing and hiring, and scheduling recommendations to meet business needs.
• Determine work procedures and expedite workflow; coach, counsel, and discipline employees as appropriate.
• Perform other duties assigned by management.

Benefits

• Wellness programs supporting financial, physical, and mental well-being.
• Day-one medical coverage may be available depending on position.
• 401(k) matching may be available depending on position.
• Annual performance bonus may be available depending on position.
• Paid time off, earned according to local policy and increasing with length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED