Restaurant Assistant Manager

Military Spouse Corporate Career Network•Arnold, MO

About The Position

Bandana’s Bar-B-Q is hiring a full-time Assistant Manager to support restaurant operations, guest satisfaction, food quality, sanitation, administration, human resources, training, and personal development. The role is 35–40 hours per week and includes benefits. The Assistant Manager helps ensure guests receive high-quality food and hospitality in a clean, friendly environment, while developing employees and following company standards and applicable laws. Responsibilities span food production and storage, guest service and complaint resolution, sanitation and safety, shift paperwork and cash controls, sales and cost awareness, recruiting and employee records, staff training and performance support, and participation in management meetings. The Assistant Manager should lead by example and act in the best interests of the company, employees, and guests. The company provides a six-week management training program intended to teach the skills needed for the role, explain performance evaluation, and outline development and advancement opportunities.

Requirements

At least 1 year of restaurant management experience.
ServSafe Certification.
Knowledge of recipes, products, production procedures, and food-production timing.
Knowledge of applicable federal, state, and local employment laws and company regulations.
Ability to run a restaurant shift, handle guest complaints, and respond to emergencies calmly.
Ability to complete shift paperwork and follow cash-control procedures.
Ability to participate in food and non-food inventory and understand food costs, labor costs, and operating expenses.

Responsibilities

Ensure menu items are prepared according to recipes and presentation standards, and follow serving guidelines and carryover procedures.
Forecast food production, use the food production system, follow opening and closing procedures, strip coolers, and receive and store products correctly.
Help ensure guest satisfaction, increase guest count, and build sales; run a shift when the General Manager, Associate General Manager, or Kitchen Manager is absent.
Support convenient dine-in, carry-out, and catering experiences, follow applicable service guidelines, and help employees focus on the guest experience.
Interact with guests, model warm greetings and farewells, address complaints, and remain visible during meal periods.
Maintain company and Health Department sanitation standards, cleanliness, equipment condition, and OSHA and company safety practices; respond calmly to emergencies.
Complete daily shift paperwork, follow cash-control guidelines, help improve operations based on Shopper Report scores, and participate in physical inventories.
Follow corporate, government, and insurance reporting procedures; understand and communicate sales forecasts and monitor food costs, labor costs, and operating expenses.
Assist with recruiting, comply with employment laws and company regulations, submit personnel information promptly, maintain employee records, and monitor hourly employees’ days off.
Foster a caring work environment, use motivational management practices, and address unsatisfactory employee attitudes.
Train catering staff and new hires, use available training resources, participate in weekly management meetings, and provide input on hourly employee performance reviews.
Support company discipline procedures and complete termination reports promptly; understand exit interviews.
Represent the company professionally, promote its standards and ethics, acknowledge employees’ contributions, and act in the company’s best interests.