Restaurant and Bakery Shift Leader

Perkins • Rapid City, SD

7d • Onsite

About The Position

The Shift Leader supports restaurant management in meeting goals by implementing, managing, and enforcing company policies, procedures, programs, and performance standards. This is a hands-on leadership role focused on delivering hot food served quickly by friendly people, maintaining an outstanding image and cleanliness, and achieving guest satisfaction on every shift. The role involves planning and leading shifts, supporting staff, addressing food and service issues, and preparing the restaurant for the next guests and shift. Under certain circumstances, the Shift Leader may perform or assist with all restaurant positions. The position reports directly to the General Manager or Manager on duty and receives direction and training from the Regional Manager. The position description notes that additional duties may be assigned.

Requirements

• At least 1 year of experience, preferably in the food service industry.
• High school diploma.
• Ability to work irregular hours under heavy pressure or stress during busy times.
• Ability to stand and walk extensively for up to 8 hours.
• Ability to see at a distance of 20 feet and at close range of 12 inches, distinguish shapes, and use peripheral vision to avoid hazards.
• Ability to communicate clearly.
• Ability to reach heights of approximately 6 feet and depths of 2½ to 3 feet, and to move with a high level of mobility and flexibility in the available space.
• Time management skills.
• Ability to read, write, and perform addition and subtraction calculations.
• Ability to control and use fingers to write, slice, chop, and operate equipment.
• Ability to fit through openings 30 inches wide.
• Ability to bend, reach, and walk; carry food trays weighing about 50 pounds for distances up to 30 feet; and lift up to 50 pounds.
• Ability to work with exposure to heat, steam, smoke, cold, and dish and cleaning chemicals.

Nice To Haves

• Some college or a degree.
• Food service industry experience.

Responsibilities

• Ensure menu items are prepared, portioned, and presented correctly, safely, and hygienically according to established procedures, performance standards, and local health department regulations.
• Plan each shift by inspecting and preparing the restaurant and anticipating potential challenges.
• Communicate expectations to staff, assign work stations, and build team confidence and enthusiasm.
• Lead the shift while maintaining standards and keeping the team positive, organized, and focused, including during busy periods.
• Take immediate action to correct food or service issues.
• Review shift results against the plan and ensure the restaurant is ready for the next guest and the next shift.
• Communicate employee performance, guest concerns, and food or maintenance issues to management.
• Perform or assist with functions for any restaurant position when required under certain circumstances.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED