Respiratory Support Coordinator

AdaptHealth, LLC•Melbourne, FL

About The Position

The Respiratory Support Technician provides direct and indirect patient care services in home, office, and hospital environments, following governmental, accrediting, and organizational policies and procedures. The role helps ensure patients receive appropriate equipment and services efficiently and satisfactorily. It also serves as a subject matter expert, provides new-hire training, and mentors team members.

Requirements

High school diploma or equivalent.
Valid and unrestricted driver’s license from the state of residence.
Equipment repair or maintenance skills; related experience may include construction, general manual labor, military service, or equipment repair or maintenance.
For experience to count as exact job experience, it must involve the listed tasks in a Medicare-certified HME environment that routinely bills insurance.
Ability to use computer systems and database applications.
Understanding of basic medical terminology.
Knowledge of insurance verification processes.
Strong attention to detail and organizational skills.
Ability to work under time constraints and manage multiple priorities.
Written and verbal communication skills, with a professional demeanor in interactions with patients and staff.
Commitment to confidentiality and data security protocols.
Ability to perform repetitive wrist, hand, and/or finger motions and use a personal computer and other office equipment.
Ability to assist in pulling a patient weighing approximately 130 pounds to a sitting position and lift 50 pounds as needed.
Ability to work outside normal business hours, travel throughout the service area using a personal vehicle, access patient residences as needed, and work extended hours when required.
Ability to work independently with minimal supervision and communicate effectively with internal and external customers with empathy, compassion, courtesy, and respect for privacy.
Must complete a company-conducted background check; a company-conducted motor vehicle record check is required for driving roles.

Nice To Haves

Knowledge of respiratory therapy or DME services is preferred.

Responsibilities

Collaborate with respiratory department staff, CPAP/BIPAP program managers, and operations managers to instruct patients on equipment and provide service and troubleshooting.
Set up and fit PAP patients with appropriate equipment and masks, communicating instructions and processes professionally and clearly.
Conduct patient follow-up calls and visits to support optimal care outcomes, and contact clinical support when urgent needs arise during home visits.
Perform routine preventative maintenance and simple repairs according to company policy and manufacturer guidelines; troubleshoot equipment failures professionally.
Report equipment hazards and product incidents according to company policies and procedures.
Maintain working knowledge of respiratory programs and HME products and services.
Complete required company, insurance, and government paperwork accurately and on time, including delivery tickets, safety checklists, patient booklet receipts, ABNs, AMAs, and equipment-specific instruction and cleaning forms.
Develop and maintain basic reimbursement knowledge to support accurate billing documentation.
Protect patient confidentiality and comply with HIPAA and AdaptHealth’s Compliance Program, including assigned training and education.
Follow procedures for PPE, infection control, and hazardous materials handling.
Assist with quality improvement programs to meet company standards.
Promote services and products to community referral sources as appropriate.
Perform other related duties as assigned.
Conduct new-hire training and mentor team members.