Respiratory Support Coordinator

AdaptHealth•North Port, FL

About The Position

The Respiratory Support Technician provides comprehensive direct and indirect patient care services across home, office, and hospital environments, following governmental, accrediting, and organizational policies and procedures. The role helps ensure patients receive appropriate goods and services efficiently and satisfactorily, and serves as a subject matter expert who conducts new-hire training and mentors team members. The position involves working with respiratory patients to set up, fit, explain, service, and troubleshoot PAP equipment; conducting follow-up calls and visits; completing documentation; and supporting equipment maintenance, quality improvement, and community referral activities. The role requires maintaining patient confidentiality and following HIPAA, infection-control, PPE, hazardous-materials, and company compliance requirements. It requires travel throughout the service area, use of a personal vehicle, and the ability to work outside normal business hours or extended hours when required.

Requirements

High school diploma or equivalent.
Valid and unrestricted driver’s license from the state of residence.
Ability to perform repetitive wrist, hand, and/or finger motions due to extensive computer use.
Ability to lift 50 pounds as needed and assist in pulling a patient weighing approximately 130 pounds to a sitting position.
Ability to travel throughout the service area and use a personal vehicle.
Ability to work outside normal business hours and be available for extended hours when required.
Ability to access patients’ residences as needed.
Ability to work independently with minimal supervision.
Ability to use a personal computer and other office equipment.
Mental alertness to perform the essential functions of the position.
Ability to communicate effectively, verbally and in writing, with internal and external customers, demonstrating empathy, compassion, courtesy, and respect for privacy.
Equipment repair or maintenance skills.
Proficiency with computer systems and database applications.
Understanding of basic medical terminology.
Knowledge of insurance verification processes.
Strong attention to detail and organizational skills.
Ability to work under time constraints and manage multiple priorities.
Written and verbal communication skills and a professional demeanor in patient and staff interactions.
Commitment to confidentiality and data security protocols.
Work-related construction, general manual labor, military, equipment repair, or maintenance skills are considered related experience.
Exact job experience means experience performing any of the listed tasks in a Medicare-certified HME environment that routinely bills insurance.
Company-conducted background check is required.
Company-conducted motor vehicle record check is required for driving roles.

Nice To Haves

Knowledge of respiratory therapy or DME services.

Responsibilities

Collaborate with Respiratory Department Staff, CPAP/BIPAP Program Managers, and Operations Managers to provide respiratory equipment instruction, service, and troubleshooting.
Set up and fit PAP patients with appropriate equipment and masks, and communicate instructions and processes professionally and clearly.
Conduct patient follow-up calls and visits to support optimal care outcomes, contacting clinical support when urgent needs are identified during home visits.
Perform routine preventative maintenance checks and simple repairs according to company policy and manufacturer guidelines, and troubleshoot equipment failures.
Report equipment hazards and product incidents according to company policies and procedures.
Maintain working knowledge of current Respiratory Programs and HME products and services.
Complete required company, insurance, and government paperwork accurately and on time, including delivery tickets, safety checklists, patient booklet receipts, ABNs, AMAs, and equipment-specific instruction and cleaning forms.
Develop and maintain basic reimbursement knowledge to support proper billing documentation.
Protect patient confidentiality and follow HIPAA guidelines and AdaptHealth’s Compliance Program, including assigned compliance training and education.
Follow procedures for PPE, infection control, and hazardous-materials handling.
Assist with implementation of quality improvement programs to meet company standards.
Promote services and products to community referral sources as appropriate.
Conduct new-hire training and mentor team members.
Perform other related duties as assigned.

Benefits

Comprehensive medical, dental, and vision coverage, eligible the first of the month following hire.
401(k) with company match.
Paid Time Off Plans, including 6 paid holidays.
Employee Stock Purchase Plan.
Paid Parental Bonding Leave.
Short- and long-term disability insurance.
Life and AD&D insurance.
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
CVS Minute Clinic and Teledoc access.
Spousal Advantage Reimbursement Plan.
Identity Theft Protection and Legal Plan.
Competitive compensation and incentives.
Support, development, and advancement opportunities.