Respiratory Support Coordinator

AdaptHealth•Melbourne, FL

About The Position

AdaptHealth provides home medical equipment and related services to support patients at home. The Respiratory Support Technician provides direct and indirect patient care in home, office, and hospital environments, following applicable governmental, accrediting, and organizational policies and procedures. The role helps ensure patients receive appropriate equipment and services efficiently and satisfactorily, and serves as a subject matter expert who trains new hires and mentors team members. The position involves respiratory equipment setup, fitting, instruction, follow-up, maintenance, troubleshooting, documentation, and coordination with respiratory and operations staff. It also requires maintaining patient confidentiality, following infection-control and safety procedures, supporting quality improvement, and promoting services to community referral sources. The work includes travel throughout the service area, visits to patient residences, and the possibility of working outside normal business hours or extended hours when required.

Requirements

High school diploma or equivalent.
Valid and unrestricted driver’s license from the state of residence.
Ability to perform repetitive wrist, hand, and finger motions due to extensive computer use.
Ability to lift 50 pounds as needed and assist in pulling a patient weighing approximately 130 pounds to a sitting position.
Ability to travel throughout the service area using a personal vehicle and access patient residences as needed.
Ability to work independently with minimal supervision and outside normal business hours, including extended hours when required.
Ability to use a personal computer and other office equipment.
Ability to communicate effectively, verbally and in writing, with internal and external customers, demonstrating empathy, compassion, courtesy, and respect for privacy.
Mental alertness to perform the essential functions of the position.
Commitment to patient confidentiality and data security protocols.
Background check required; motor vehicle record check required for driving roles.

Nice To Haves

Work-related construction, general manual labor, military, equipment repair, or maintenance skills are considered related experience.
Experience performing the listed tasks in a Medicare-certified HME environment that routinely bills insurance.
Knowledge of respiratory therapy or DME services.
Equipment repair or maintenance skills.
Proficiency with computer systems and database applications.
Understanding of basic medical terminology.
Knowledge of insurance verification processes.
Strong attention to detail and organizational skills.
Ability to work under time constraints and manage multiple priorities.
Written and verbal communication skills and a professional demeanor in patient and staff interactions.

Responsibilities

Coordinate with Respiratory Department Staff, CPAP/BIPAP Program Managers, and Operations Managers to provide equipment instruction, service, and troubleshooting for respiratory patients.
Set up and fit PAP patients with appropriate equipment and masks, and communicate instructions and processes professionally.
Conduct patient follow-up calls and visits to support optimal care outcomes; contact clinical support when urgent needs are identified during home visits.
Perform routine preventative maintenance checks and simple repairs according to company policy and manufacturer guidelines.
Troubleshoot equipment failures patiently and professionally.
Report equipment hazards and product incidents according to company policies and procedures.
Maintain working knowledge of Respiratory Programs and HME products and services.
Complete company, insurance, and government paperwork accurately and on time, including delivery tickets, safety checklists, patient booklet receipts, ABNs, AMAs, and equipment instruction and cleaning forms.
Develop and maintain basic reimbursement knowledge to support proper billing documentation.
Protect patient confidentiality and follow HIPAA guidelines and AdaptHealth’s Compliance Program, including completing assigned training.
Follow procedures for PPE, infection control, and hazardous materials handling.
Assist with quality improvement programs to meet company standards.
Promote services and products to community referral sources as appropriate.
Train new hires and mentor team members.
Perform other related duties as assigned.

Benefits

Comprehensive medical, dental, and vision coverage, eligible the first of the month following hire
401(k) with company match
Paid time off plans including six paid holidays
Employee Stock Purchase Plan
Paid Parental Bonding Leave
Short- and long-term disability insurance
Life and AD&D insurance
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
CVS Minute Clinic and Teledoc access
Spousal Advantage Reimbursement Plan
Identity Theft Protection and Legal Plan