Respiratory Support Coordinator

AdaptHealth, LLC•North Port, FL

About The Position

AdaptHealth provides home medical equipment and related services to support patients at home. The Respiratory Support Technician provides direct and indirect patient care in home, office, and hospital environments, following applicable governmental, accrediting, and organizational policies and procedures. The role helps ensure patients receive appropriate equipment and services efficiently and satisfactorily, and serves as a subject matter expert who trains new hires and mentors team members. The position involves fitting patients with PAP equipment and masks, providing instruction and troubleshooting, and following up with patients by phone and in person. It also includes equipment maintenance and simple repairs, accurate completion of documentation, support for billing documentation, and compliance with confidentiality, infection-control, and safety requirements. The role requires travel throughout the service area, use of a personal vehicle, and the ability to work outside normal business hours and extended hours when needed.

Requirements

High school diploma or equivalent.
Valid and unrestricted driver’s license from the state of residence.
Equipment repair or maintenance skills.
Proficiency with computer systems and database applications.
Understanding of basic medical terminology.
Knowledge of insurance verification processes.
Strong attention to detail and organizational skills.
Ability to work under time constraints and manage multiple priorities.
Written and verbal communication skills.
Professional demeanor in interactions with patients and staff.
Commitment to confidentiality and data-security protocols.
Ability to perform repetitive wrist, hand, and/or finger motions and use a personal computer and other office equipment.
Ability to lift 50 pounds and assist in pulling a patient weighing approximately 130 pounds into a sitting position.
Ability to work independently with minimal supervision and to work outside normal business hours or extended hours when required.
Ability to travel throughout the service area using a personal vehicle and access patients’ residences as needed.
Ability to communicate effectively with internal and external customers with empathy, compassion, courtesy, and respect for privacy.
Completion of a company background check; a motor vehicle record check is required for driving roles.
Clinical roles require valid licensure or certification where applicable.

Nice To Haves

Work-related construction, general manual labor, military, equipment repair, or maintenance experience.
Experience performing the listed tasks in a Medicare-certified home medical equipment environment that routinely bills insurance.
Knowledge of respiratory therapy or durable medical equipment services.

Responsibilities

Collaborate with respiratory department staff, CPAP/BIPAP program managers, and operations managers to instruct patients on equipment and provide service and troubleshooting.
Set up and fit PAP patients with appropriate equipment and masks, explaining instructions and processes professionally.
Conduct patient follow-up calls and visits; contact clinical support when urgent needs are identified during home visits.
Perform routine preventative maintenance checks and simple repairs in accordance with company policy and manufacturer guidelines; troubleshoot equipment failures.
Report equipment hazards and product incidents according to company policies and procedures.
Maintain working knowledge of respiratory programs and home medical equipment products and services.
Complete company, insurance, and government paperwork accurately and promptly, including delivery tickets, safety checklists, patient booklet receipts, ABNs, AMAs, and equipment-specific instruction and cleaning forms.
Develop and maintain basic reimbursement knowledge to support proper billing documentation.
Protect patient confidentiality and follow HIPAA and the AdaptHealth Compliance Program, including assigned training and educational programs.
Follow procedures for personal protective equipment, infection control, and hazardous-material handling.
Assist with quality-improvement programs to meet company standards.
Promote services and products to community referral sources as appropriate.
Train new hires and mentor team members.
Perform other related duties as assigned.