Respiratory Support Coordinator

AdaptHealth, LLC•Lutz, FL

About The Position

AdaptHealth provides home medical equipment and related services that help patients live at home. The Respiratory Support Technician provides direct and indirect patient care in home, office, and hospital environments, following governmental, accrediting, and organizational policies. The role helps ensure patients receive appropriate equipment and services efficiently and satisfactorily, and serves as a subject matter expert who trains new hires and mentors team members. The position supports respiratory patients through equipment setup, fitting, instruction, service, troubleshooting, follow-up, and maintenance. It also involves accurate documentation for patients, insurance, and government requirements; maintaining confidentiality and compliance; supporting quality improvement; and promoting services to community referral sources. The work requires travel throughout the service area, use of a personal vehicle, and the ability to access patients’ residences. Work outside normal business hours and extended hours may be required.

Requirements

High school diploma or equivalent.
Valid and unrestricted driver’s license from the state of residence.
Work-related construction, general manual labor, military, equipment repair, or maintenance skills are considered related experience.
Exact job experience is experience performing any of the listed tasks in a Medicare-certified HME environment that routinely bills insurance.
Equipment repair or maintenance skills.
Proficiency with computer systems and database applications.
Understanding of basic medical terminology.
Knowledge of insurance verification processes.
Strong attention to detail and organizational skills.
Ability to work under time constraints and manage multiple priorities.
Written and verbal communication skills.
Professional demeanor in patient and staff interactions.
Commitment to confidentiality and data security protocols.
Ability to perform repetitive wrist, hand, or finger motions due to extensive computer use.
Ability to use a personal computer and other office equipment.
Ability to assist in pulling a patient weighing approximately 130 pounds to a sitting position and lift 50 pounds as needed.
Ability to work outside normal business hours and be available for extended hours when required.
Ability to travel throughout the service area using a personal vehicle and access patient residences as needed.
Ability to work independently with minimal supervision.
Ability to communicate effectively with internal and external customers while demonstrating empathy, compassion, courtesy, and respect for privacy.
Mental alertness to perform the essential functions of the position.

Nice To Haves

Knowledge of respiratory therapy or DME services.

Responsibilities

Collaborate with respiratory department staff, CPAP/BIPAP program managers, and operations managers to provide equipment instruction, service, and troubleshooting.
Set up and fit PAP patients with appropriate equipment and masks, and explain instructions and processes professionally.
Conduct patient follow-up calls and visits; contact clinical support when urgent patient needs are identified during home visits.
Perform routine preventative maintenance checks and simple repairs according to company policy and manufacturer guidelines, and troubleshoot equipment failures.
Report equipment hazards and product incidents according to company policies and procedures.
Maintain working knowledge of current Respiratory Programs and HME products and services.
Complete company, insurance, and government paperwork accurately and on time, including delivery tickets, safety checklists, patient booklet receipts, ABNs, AMAs, and equipment-specific instruction and cleaning forms.
Develop and maintain basic reimbursement knowledge to support proper billing documentation.
Maintain patient confidentiality and comply with HIPAA guidelines and AdaptHealth’s Compliance Program; complete assigned compliance training and education.
Follow procedures for PPE, infection control, and hazardous materials handling.
Assist with implementation of quality improvement programs to meet company standards.
Promote services and products to community referral sources as appropriate.
Conduct new-hire training and mentor team members.
Perform other related duties as assigned.