Respiratory Support Coordinator

AdaptHealth, LLC•Milwaukee, WI

About The Position

The Respiratory Support Technician provides direct and indirect patient care across home, office, and hospital environments while following governmental, accrediting, and organizational policies and procedures. The role helps ensure patients receive appropriate equipment and services efficiently and satisfactorily. It also serves as a subject matter expert, provides new-hire training, and mentors team members. The position works with respiratory department staff, program managers, and operations managers to instruct patients on respiratory equipment, fit PAP equipment and masks, conduct follow-ups, maintain and troubleshoot equipment, and complete required documentation. The role supports quality improvement, maintains patient confidentiality, follows infection-control procedures, and may promote services to community referral sources. It requires travel throughout the service area, access to patient residences, and the ability to work outside normal business hours or extended hours when required.

Requirements

High school diploma or equivalent.
Valid and unrestricted driver’s license from the state of residence.
Ability to perform repetitive wrist, hand, and/or finger motions due to extensive computer use.
Ability to lift 50 pounds as needed and assist in pulling a patient weighing approximately 130 pounds to a sitting position.
Ability to work outside normal business hours and be available for extended hours when required.
Ability to travel throughout the service area and use a personal vehicle.
Ability to access patient residences as needed.
Ability to work independently with minimal supervision.
Ability to effectively communicate verbally and in writing with internal and external customers, demonstrating empathy, compassion, courtesy, and respect for privacy.
Equipment repair or maintenance skills.
Proficiency with computer systems and database applications.
Understanding of basic medical terminology.
Knowledge of insurance verification processes.
Strong attention to detail and organizational skills.
Ability to work under time constraints and manage multiple priorities.
Professional written and verbal communication skills and demeanor in patient and staff interactions.
Commitment to confidentiality and data security protocols.
Work-related construction, general manual labor, military, equipment repair, or maintenance skills may be considered related experience.
Exact job experience is considered any of the listed tasks performed in a Medicare-certified HME environment that routinely bills insurance.

Nice To Haves

Knowledge of respiratory therapy or DME services is preferred.

Responsibilities

Collaborate with Respiratory Department Staff, CPAP/BIPAP Program Managers, and Operations Managers to provide equipment instruction, service, and troubleshooting for respiratory patients.
Set up and fit PAP patients with appropriate equipment and masks, communicating instructions and processes professionally and appropriately.
Conduct patient follow-up calls and visits to support optimal care outcomes; contact clinical support when urgent patient needs are identified during home visits.
Perform routine preventative maintenance checks and simple repairs according to company policy and manufacturer guidelines, and troubleshoot equipment failures professionally.
Report equipment hazards and product incidents according to company policies and procedures.
Maintain working knowledge of current Respiratory Programs and HME products and services.
Complete required company, insurance, and government paperwork accurately and promptly, including delivery tickets, safety checklist forms, patient booklet receipts, ABNs, AMAs, and equipment-specific instruction and cleaning forms.
Develop and maintain basic reimbursement knowledge to support proper billing documentation.
Maintain patient confidentiality and comply with HIPAA guidelines and AdaptHealth's Compliance Program; complete assigned compliance training and educational programs.
Follow procedures for PPE, infection control, and hazardous materials handling.
Assist with implementing quality improvement programs to meet company standards.
Promote services and products to community referral sources as appropriate.
Conduct new-hire training and mentor team members.
Perform other related duties as assigned.

Benefits

Comprehensive medical, dental, and vision coverage, eligible the first of the month following hire.
401(k) with company match.
Paid Time Off plans, including six paid holidays.
Employee Stock Purchase Plan.
Paid Parental Bonding Leave.
Short- and long-term disability insurance.
Life and AD&D insurance.
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
CVS Minute Clinic and Teledoc access.
Spousal Advantage Reimbursement Plan.
Identity Theft Protection and Legal Plan.
Competitive compensation and incentives.
Comprehensive total rewards and benefits.