Respiratory Equipment Educator

AdaptHealth•Jonesboro, AR

About The Position

The Respiratory Support Technician provides comprehensive direct and indirect patient care services in home, office, and hospital environments, following governmental, accrediting, and organizational policies and procedures. The role helps ensure patients receive appropriate equipment and services efficiently and satisfactorily, serves as a subject matter expert, conducts new-hire training, and mentors team members. The position collaborates with respiratory and operations staff to instruct patients on respiratory equipment, fit PAP patients with appropriate equipment and masks, and provide follow-up and troubleshooting. It also includes equipment maintenance and repair, accurate completion of clinical and billing-related documentation, compliance with HIPAA and safety procedures, and support for quality improvement and community referral efforts. The role requires travel throughout the service area, use of a personal vehicle, and the ability to work outside normal business hours when needed.

Requirements

High school diploma or equivalent.
Valid and unrestricted driver’s license from the state of residence.
Ability to perform repetitive wrist, hand, and/or finger motions due to extensive computer use.
Ability to lift 50 pounds as needed and assist in pulling a patient weighing approximately 130 pounds to a sitting position.
Ability to work outside normal business hours and be available for extended hours when required.
Ability to travel throughout the service area and use a personal vehicle.
Ability to access patients’ residences as needed.
Ability to work independently with minimal supervision.
Ability to communicate effectively in writing and verbally with internal and external customers, demonstrating empathy, compassion, courtesy, and respect for privacy.
Mental alertness to perform the essential functions of the position.
Ability to use a personal computer and other office equipment.
Ability to maintain confidentiality and follow data security protocols.
A company-conducted background check is required for all roles.
A company-conducted Motor Vehicle Record check is required for driving roles.
Clinical roles require valid licensure or certification where applicable.

Nice To Haves

Work-related construction, general manual labor, military, equipment repair, or maintenance skills.
Experience performing the listed tasks in a Medicare-certified HME environment that routinely bills insurance.
Knowledge of respiratory therapy or DME services.

Responsibilities

Collaborate with Respiratory Department Staff, CPAP/BIPAP Program Managers, and Operations Managers to provide equipment instruction, service, and troubleshooting for respiratory patients.
Set up and fit PAP patients with appropriate equipment and masks, communicating instructions and processes professionally.
Conduct patient follow-up calls and visits to support optimal care outcomes, and contact clinical support when urgent needs are identified during home visits.
Perform routine preventative maintenance checks and simple repairs in accordance with company policy and manufacturer guidelines; troubleshoot equipment failures.
Report equipment hazards and product incidents according to company policies and procedures.
Maintain working knowledge of current Respiratory Programs and HME products and services.
Complete required company, insurance, and government paperwork accurately and promptly, including delivery tickets, safety checklist forms, patient booklet receipts, ABNs, AMAs, and equipment-specific instruction and cleaning forms.
Develop and maintain basic reimbursement knowledge to support proper billing documentation.
Maintain patient confidentiality and follow HIPAA guidelines and AdaptHealth's Compliance Program, including completing assigned compliance training and education.
Follow procedures for PPE, infection control, and hazardous materials handling.
Assist with quality improvement program implementation to meet company standards.
Promote services and products to community referral sources as appropriate.
Conduct new-hire training and mentor team members.
Perform other related duties as assigned.

Benefits

Comprehensive medical, dental, and vision coverage, eligible the first of the month following hire.
401(k) with company match.
Paid Time Off Plans including 6 paid holidays.
Employee Stock Purchase Plan.
Paid Parental Bonding Leave.
Short- and long-term disability insurance.
Life and AD&D insurance.
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
CVS Minute Clinic and Teledoc access.
Spousal Advantage Reimbursement Plan.
Identity Theft Protection and Legal Plan.