Respiratory Equipment Educator

AdaptHealth•Mt Airy, NC

About The Position

The Respiratory Support Technician provides direct and indirect patient care services across home, office, and hospital environments, following governmental, accrediting, and organizational policies and procedures. The role helps ensure patients receive appropriate equipment and services efficiently and satisfactorily, serves as a subject matter expert, and supports new-hire training and team-member mentoring. The position involves instructing patients on respiratory equipment, fitting PAP patients with equipment and masks, conducting follow-up calls and visits, troubleshooting equipment, performing routine maintenance and simple repairs, and completing required documentation. The technician also supports compliance, infection-control, safety, quality-improvement, and community referral activities. The role requires travel throughout the service area, use of a personal vehicle, and the ability to work outside normal business hours and extended hours when required.

Requirements

High school diploma or equivalent.
Valid and unrestricted driver's license from the state of residence.
Equipment repair or maintenance skills.
Proficiency with computer systems and database applications.
Understanding of basic medical terminology.
Knowledge of insurance verification processes.
Strong attention to detail and organizational skills.
Ability to work under time constraints and manage multiple priorities.
Written and verbal communication skills.
Professional demeanor in interactions with patients and staff.
Commitment to confidentiality and data-security protocols.
Ability to perform repetitive wrist, hand, and/or finger motions due to extensive computer use.
Ability to sit for long periods and work with a computer screen.
Ability to lift 50 pounds as needed and assist in pulling a patient weighing approximately 130 pounds into a sitting position.
Mental alertness to perform the essential functions of the position.
Ability to work outside normal business hours and be available for extended hours when required.
Ability to travel throughout the service area, use a personal vehicle, and access patients' residences as needed.
Ability to work independently with minimal supervision.
Ability to communicate effectively in writing and verbally with internal and external customers, demonstrating empathy, compassion, courtesy, and respect for privacy.

Nice To Haves

Work-related construction, general manual labor, military, equipment repair, or maintenance skills are considered related experience.
Exact job experience involving the listed tasks in a Medicare-certified HME environment that routinely bills insurance.
Knowledge of respiratory therapy or DME services.

Responsibilities

Collaborate with Respiratory Department Staff, CPAP/BIPAP Program Managers, and Operations Managers to provide equipment instruction, service, and troubleshooting for respiratory patients.
Set up and fit PAP patients with appropriate equipment and masks, and communicate instructions and processes professionally and clearly.
Conduct patient follow-up calls and visits to support optimal care outcomes; contact clinical support when urgent needs are identified during home visits.
Perform routine preventative maintenance checks and simple repairs according to company policy and manufacturer guidelines, and troubleshoot equipment failures.
Report equipment hazards and product incidents according to company policies and procedures.
Maintain working knowledge of current Respiratory Programs and HME products and services.
Complete required company, insurance, and government paperwork accurately and on time, including delivery tickets, safety checklist forms, patient booklet receipts, ABNs, AMAs, and equipment-specific instruction and cleaning forms.
Develop and maintain basic reimbursement knowledge to support proper billing documentation.
Protect patient confidentiality and follow HIPAA guidelines and AdaptHealth's Compliance Program, including completing assigned compliance training and educational programs.
Follow procedures for PPE, infection control, and hazardous materials handling.
Assist with implementing quality-improvement programs to meet company standards.
Promote services and products to community referral sources as appropriate.
Conduct new-hire training and mentor team members.
Perform other related duties as assigned.

Benefits

Comprehensive medical, dental, and vision coverage, eligible the first of the month following hire.
401(k) with company match.
Paid Time Off Plans, including six paid holidays.
Employee Stock Purchase Plan.
Paid Parental Bonding Leave.
Short- and long-term disability insurance.
Life and AD&D insurance.
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
CVS Minute Clinic and Teledoc access.
Spousal Advantage Reimbursement Plan.
Identity Theft Protection and Legal Plan.
Support, development, and advancement opportunities.
Competitive compensation and incentives.
Comprehensive total rewards and benefits.