Respiratory Equipment Educator

AdaptHealth, LLC•Jonesboro, AR

About The Position

The Respiratory Support Technician provides direct and indirect patient care services in home, office, and hospital environments, following applicable governmental, accrediting, and organizational policies and procedures. The role helps ensure patients receive appropriate equipment and services efficiently and satisfactorily. It also serves as a subject matter expert, conducts new-hire training, and mentors team members. The position involves setting up and fitting patients with PAP equipment and masks, providing equipment instruction and troubleshooting, and conducting follow-up calls and visits. The technician performs routine preventive maintenance and simple repairs, completes required documentation, supports quality improvement efforts, and promotes services to community referral sources. The role requires maintaining patient confidentiality, following infection-control and safety procedures, and working with patients, staff, and referral sources across the service area.

Requirements

High school diploma or equivalent required.
Valid and unrestricted driver’s license from the state of residence.
Ability to perform repetitive wrist, hand, and/or finger motions due to extensive computer use.
Ability to lift 50 pounds as needed and assist in pulling a patient weighing approximately 130 pounds to a sitting position.
Ability to work outside normal business hours and be available for extended hours when required.
Ability to travel throughout the service area and use a personal vehicle.
Ability to access patients’ residences as needed.
Ability to work independently with minimal supervision.
Ability to communicate effectively verbally and in writing with internal and external customers, demonstrating empathy, compassion, courtesy, and respect for privacy.
Ability to use a personal computer and other office equipment.
Mental alertness to perform the essential functions of the position.
Work-related construction, general manual labor, military, equipment repair, or maintenance skills are considered related experience.
Exact job experience is considered experience performing any of the listed tasks in a Medicare-certified HME environment that routinely bills insurance.
Company-conducted background check required for all roles.
Company-conducted motor vehicle record check required for driving roles.
Clinical roles require valid licensure or certification where applicable.

Nice To Haves

Knowledge of respiratory therapy or DME services preferred.
Equipment repair or maintenance skills.
Proficiency with computer systems and database applications.
Understanding of basic medical terminology.
Knowledge of insurance verification processes.
Strong attention to detail and organizational skills.
Ability to work under time constraints and manage multiple priorities.
Written and verbal communication skills.
Professional demeanor in interactions with patients and staff.
Commitment to confidentiality and data security protocols.

Responsibilities

Collaborate with Respiratory Department Staff, CPAP/BIPAP Program Managers, and Operations Managers to provide equipment instruction, service, and troubleshooting for respiratory patients.
Set up and fit PAP patients with appropriate equipment and masks, communicating instructions and processes professionally and clearly.
Conduct patient follow-up calls and visits to support optimal care outcomes, and contact clinical support when urgent needs are identified during home visits.
Perform routine preventative maintenance checks and simple repairs according to company policy and manufacturer guidelines; troubleshoot equipment failures professionally.
Report equipment hazards and product incidents according to company policies and procedures.
Maintain working knowledge of current Respiratory Programs and HME products and services.
Complete required company, insurance, and government paperwork accurately and on time, including delivery tickets, safety checklist forms, patient booklet receipts, ABNs, AMAs, and equipment-specific instruction and cleaning forms.
Develop and maintain basic reimbursement knowledge to support proper billing documentation.
Protect patient confidentiality and follow HIPAA guidelines and the AdaptHealth Compliance Program; complete assigned compliance training and educational programs.
Follow procedures for PPE, infection control, and hazardous materials handling.
Assist with implementation of quality improvement programs to meet company standards.
Promote services and products to community referral sources as appropriate.
Conduct new-hire training and mentor team members.
Perform other related duties as assigned.