Respiratory Equipment Educator

AdaptHealth, LLC•Lakeland, FL

About The Position

The Respiratory Support Technician provides direct and indirect patient care in home, office, and hospital environments, following governmental, accrediting, and organizational policies and procedures. The role helps ensure patients receive appropriate equipment and services efficiently and satisfactorily. It also serves as a subject matter expert, conducts new-hire training, and mentors team members. The position involves instruction and support for respiratory equipment and patients, including PAP setup, fitting, follow-up, troubleshooting, and equipment maintenance. It requires accurate documentation, working knowledge of respiratory programs and home medical equipment, adherence to patient privacy and safety practices, and travel throughout the service area using a personal vehicle. The role may involve work outside normal business hours and extended hours when required.

Requirements

High school diploma or equivalent.
Valid, unrestricted driver’s license from the state of residence.
Equipment repair or maintenance skills.
Proficiency with computer systems and database applications.
Understanding of basic medical terminology.
Knowledge of insurance verification processes.
Strong attention to detail and organizational skills.
Ability to work under time constraints and manage multiple priorities.
Written and verbal communication skills.
Professional demeanor in interactions with patients and staff.
Commitment to confidentiality and data security protocols.
Ability to perform repetitive wrist, hand, or finger motions due to extensive computer use.
Ability to use a personal computer and other office equipment.
Ability to assist in pulling a patient weighing approximately 130 pounds into a sitting position.
Ability to lift 50 pounds as needed.
Mental alertness to perform the essential functions of the position.
Ability to communicate effectively and demonstrate empathy, compassion, courtesy, and respect for privacy.
Ability to work independently with minimal supervision and access patients’ residences as needed.
Work-related construction, general manual labor, military, equipment repair, or maintenance skills may be considered related experience. Exact job experience includes any of these tasks in a Medicare-certified HME environment that routinely bills insurance.

Nice To Haves

Knowledge of respiratory therapy or durable medical equipment (DME) services.
Work-related construction, general manual labor, military, equipment repair, or maintenance skills.

Responsibilities

Collaborate with respiratory department staff, CPAP/BIPAP program managers, and operations managers to provide respiratory equipment instruction, service, and troubleshooting.
Set up and fit PAP patients with appropriate equipment and masks, and communicate instructions and processes professionally and clearly.
Conduct patient follow-up calls and visits to support optimal care outcomes; contact clinical support when urgent needs are identified during home visits.
Perform routine preventative maintenance checks and simple repairs according to company policy and manufacturer guidelines; troubleshoot equipment failures professionally.
Report equipment hazards and product incidents according to company policies and procedures.
Maintain working knowledge of current respiratory programs and home medical equipment products and services.
Complete required company, insurance, and government paperwork accurately and on time, including delivery tickets, safety checklists, patient booklet receipts, ABNs, AMAs, and equipment-specific instruction and cleaning forms.
Develop and maintain basic reimbursement knowledge to support proper billing documentation.
Protect patient confidentiality, follow HIPAA guidelines and the company Compliance Program, and complete assigned compliance training and educational programs.
Follow procedures for personal protective equipment, infection control, and hazardous-material handling.
Assist with quality improvement programs to meet company standards.
Promote services and products to community referral sources as appropriate.
Perform other related duties as assigned.
Conduct new-hire training and mentor team members.
Travel throughout the service area and use a personal vehicle.
Work outside normal business hours and be available for extended hours when required.

Benefits

Comprehensive medical, dental, and vision coverage, eligible the first of the month following hire.
401(k) with company match.
Paid time off plans, including six paid holidays.
Employee Stock Purchase Plan.
Paid parental bonding leave.
Short- and long-term disability insurance.
Life and AD&D insurance.
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
CVS Minute Clinic and Teladoc access.
Spousal Advantage Reimbursement Plan.
Identity Theft Protection and Legal Plan.
Competitive compensation and incentives.
Comprehensive total rewards and benefits.