Respiratory Equipment Educator

AdaptHealth•Greensboro, NC

About The Position

The Respiratory Support Technician provides direct and indirect patient care in home, office, and hospital environments, following applicable governmental, accrediting, and organizational policies. The role helps ensure patients receive appropriate equipment and services efficiently, and serves as a subject matter expert who conducts new-hire training and mentors team members. The position collaborates with respiratory and operations staff to instruct patients on respiratory equipment, fit PAP patients with equipment and masks, follow up with patients, and troubleshoot equipment issues. It also includes routine equipment maintenance, accurate completion of clinical and billing-related documentation, adherence to privacy and safety requirements, and support for quality improvement and community referral activities.

Requirements

High school diploma or equivalent.
Equipment repair or maintenance skills; work-related construction, general manual labor, military, equipment repair, or maintenance skills may be considered related experience.
A valid and unrestricted driver’s license from the state of residence.
Proficiency with computer systems and database applications.
Understanding of basic medical terminology.
Knowledge of insurance verification processes.
Strong attention to detail and organizational skills.
Ability to work under time constraints and manage multiple priorities.
Written and verbal communication skills and a professional demeanor in interactions with patients and staff.
Commitment to confidentiality and data security protocols.
Ability to perform repetitive wrist, hand, and/or finger motions and to sit for extended periods while using a computer.
Ability to lift 50 pounds and assist in pulling a patient weighing approximately 130 pounds to a sitting position.
Ability to work outside normal business hours and be available for extended hours when required.
Ability to travel throughout the service area using a personal vehicle and access patients’ residences as needed.
Ability to work independently with minimal supervision.
Ability to communicate with internal and external customers with empathy, compassion, courtesy, and respect for privacy.

Nice To Haves

Knowledge of respiratory therapy or durable medical equipment (DME) services.
Experience performing listed tasks in a Medicare-certified HME environment that routinely bills insurance.

Responsibilities

Collaborate with Respiratory Department Staff, CPAP/BIPAP Program Managers, and Operations Managers to provide respiratory equipment instruction, service, and troubleshooting.
Set up and fit PAP patients with appropriate equipment and masks, and communicate instructions professionally and informatively.
Conduct patient follow-up calls and visits to support optimal care outcomes, and contact clinical support when urgent needs are identified during home visits.
Perform routine preventative maintenance checks and simple repairs according to company policy and manufacturer guidelines; troubleshoot equipment failures professionally.
Report equipment hazards and product incidents according to company policies and procedures.
Maintain working knowledge of current Respiratory Programs and HME products and services.
Complete required company, insurance, and government paperwork accurately and promptly, including delivery tickets, safety checklists, patient booklet receipts, ABNs, AMAs, and equipment-specific instruction and cleaning forms.
Develop and maintain basic reimbursement knowledge to support proper billing documentation.
Protect patient confidentiality and follow HIPAA guidelines and the company Compliance Program; complete assigned compliance training and educational programs.
Follow PPE, infection-control, and hazardous-materials procedures.
Assist with quality improvement programs to meet company standards.
Promote services and products to community referral sources as appropriate.
Conduct new-hire training and mentor team members.
Perform other related duties as assigned.

Benefits

Comprehensive medical, dental, and vision coverage, eligible the first of the month following hire.
401(k) with company match.
Paid time off plans, including six paid holidays.
Employee Stock Purchase Plan.
Paid parental bonding leave.
Short- and long-term disability insurance.
Life and AD&D insurance.
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
CVS Minute Clinic and Teladoc access.
Spousal Advantage Reimbursement Plan.
Identity theft protection and legal plan.
Competitive compensation and incentives.
Support, development, and advancement opportunities.