Respiratory Equipment Educator

AdaptHealth, LLC•Greensboro, NC

About The Position

The Respiratory Support Technician provides comprehensive direct and indirect patient care across home, office, and hospital environments, following governmental, accrediting, and organizational policies and procedures. The role helps ensure patients receive appropriate equipment and services efficiently and satisfactorily, and serves as a subject matter expert who conducts new-hire training and mentors team members. The position includes fitting and instructing patients on PAP equipment, following up with patients, maintaining and troubleshooting equipment, completing required documentation, and supporting quality improvement and community referral efforts. It requires travel throughout the service area, use of a personal vehicle, and the ability to access patients’ residences. The role may involve work outside normal business hours and extended hours when required.

Requirements

High school diploma or equivalent.
Valid and unrestricted driver’s license from the state of residence.
Ability to perform repetitive wrist, hand, and/or finger motions due to extensive computer use.
Ability to lift 50 pounds as needed and assist in pulling a patient weighing approximately 130 pounds into a sitting position.
Ability to work outside normal business hours and be available for extended hours when required.
Ability to travel throughout the service area and use a personal vehicle.
Ability to access patients’ residences as needed.
Ability to work independently with minimal supervision.
Ability to communicate effectively verbally and in writing with internal and external customers, demonstrating empathy, compassion, courtesy, and respect for privacy.
Ability to use a personal computer and other office equipment.
Equipment repair or maintenance skills.
Proficiency with computer systems and database applications.
Understanding of basic medical terminology.
Knowledge of insurance verification processes.
Strong attention to detail and organizational skills.
Ability to work under time constraints and manage multiple priorities.
Written and verbal communication skills and a professional demeanor in patient and staff interactions.
Commitment to confidentiality and data security protocols.
Work-related construction, general manual labor, military, equipment repair, or maintenance skills are considered related experience.
Exact job experience is considered experience performing any of the listed tasks in a Medicare-certified HME environment that routinely bills insurance.
Company-conducted background check is required for all roles; a company-conducted Motor Vehicle Record check is required for driving roles.
Clinical roles require valid licensure or certification where applicable.

Nice To Haves

Knowledge of respiratory therapy or DME services is preferred.

Responsibilities

Collaborate with Respiratory Department Staff, CPAP/BIPAP Program Managers, and Operations Managers to provide respiratory equipment instruction, service, and troubleshooting.
Set up and fit PAP patients with appropriate equipment and masks, and communicate instructions and processes professionally.
Conduct patient follow-up calls and visits; contact clinical support when urgent patient needs are identified during home visits.
Perform routine preventative maintenance checks and simple repairs according to company policy and manufacturer guidelines; troubleshoot equipment failures.
Report equipment hazards and product incidents according to company policies and procedures.
Maintain working knowledge of Respiratory Programs and HME products and services.
Complete company, insurance, and government paperwork accurately and on time, including delivery tickets, safety checklist forms, patient booklet receipts, ABNs, AMAs, and equipment-specific instruction and cleaning forms.
Develop and maintain basic reimbursement knowledge to support proper billing documentation.
Protect patient confidentiality and follow HIPAA guidelines and the company Compliance Program, including assigned training and educational programs.
Follow procedures for PPE, infection control, and hazardous materials handling.
Assist with quality improvement programs to meet company standards.
Promote services and products to community referral sources as appropriate.
Conduct new-hire training and mentor team members.
Perform other related duties as assigned.

Benefits

Comprehensive medical, dental, and vision coverage, eligible from the first of the month following hire.
401(k) with company match.
Paid Time Off plans, including 6 paid holidays.
Employee Stock Purchase Plan.
Paid Parental Bonding Leave.
Short- and long-term disability insurance.
Life and AD&D insurance.
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
CVS Minute Clinic and Teledoc access.
Spousal Advantage Reimbursement Plan.
Identity Theft Protection and Legal Plan.