ROSS - Resource Specialist

Equus•Ripley, WV

5d•$14 - $16

About The Position

The Resource Specialist works under the supervision of the Director and provides administrative support for the American Job Center (AJC). The role involves courteous interaction with participants, visitors, staff, and partners, and helping ensure that resources are available and accessible to participants. The Resource Specialist supports the resource room, coordinates appointments and conference-room scheduling, helps organize workshops and orientations, and assists with outreach, referrals, and program data as needed. The position also helps maintain accurate community-resource information, an orderly resource room, and the confidentiality of participant information in accordance with PII guidelines.

Requirements

Ability to use effective problem-solving skills.
Proficiency in Microsoft applications and basic computer skills.
Ability to relate positively and professionally to participants and staff.
Punctuality and ability to meet deadlines.
Good literacy, numeracy, and verbal communication skills.
Ability to provide excellent customer service.

Nice To Haves

Associate degree preferred.
Minimum of 2 years of customer service experience preferred.

Responsibilities

Perform administrative duties for the American Job Center.
Greet and assist program participants and visitors.
Introduce customers to resources available within the AJC.
Help customers with computer tasks such as job applications, resumes, and checking email.
Communicate project needs to the One Stop Coordinator.
Work with AJC partners to support a smooth flow of services.
Obtain information about community resources as needed.
Provide oversight and assistance in the resource room.
Respond promptly to partner needs and requests.
Compile information about social service agencies and share it with customers as appropriate.
Ensure printed community-resource information is current and available in the AJC.
Operate office equipment effectively.
Coordinate conference-room scheduling as required.
Coordinate with the One Stop Coordinator and community groups and provide referrals.
Maintain resource-room supplies and ensure the space is clean and orderly.
Assist with collecting and compiling program data as needed.
Ensure data and participant information follow PII guidelines.
Help coordinate and set up workshops for participants and the AJC.
Conduct orientations as needed.
Schedule customers for orientations and intake appointments, and contact participants as needed.
Assist with outreach and recruitment for the AJCs.
Attend required trainings and meetings.
Perform additional job duties as required.