ROSS - Resource Specialist

Ross Innovative Employment Solutions•Ripley, WV

About The Position

The Resource Specialist works under the supervision of the Director and provides administrative assistance, courteous customer interaction, and resource support for participants at the American Job Center (AJC). The role helps customers access job-search and community resources, supports the resource room, and works with AJC partners and the One Stop Coordinator to help ensure services are delivered smoothly. The position may also support workshops, orientations, intake appointments, outreach, recruitment, and program data collection. It is responsible for maintaining current printed community resource information, keeping the resource room supplied and orderly, and handling participant information in accordance with PII guidelines. Ross describes its workforce-development work as helping job seekers find meaningful careers and connecting employers with talent.

Requirements

Ability to use effective problem-solving skills.
Proficiency in Microsoft applications and basic computer skills.
Ability to relate positively and professionally to participants and staff.
Punctuality and ability to meet deadlines.
Good literacy, numeracy, and verbal communication skills.
Ability to provide excellent customer service.

Nice To Haves

Associate degree preferred.
At least 2 years of customer service experience preferred.

Responsibilities

Perform administrative duties for the American Job Center.
Greet and assist program participants and visitors.
Introduce customers to resources available within the AJC.
May help customers use computers for job applications, resumes, email, and related tasks.
Communicate project needs to the One Stop Coordinator.
Work with AJC partners to support a smooth flow of services.
Obtain information about community resources as needed.
Provide oversight and assistance in the resource room.
Respond promptly to partner needs and requests.
Compile information about social service agencies and share it with customers as appropriate.
Keep printed community resource information current and available in the AJC.
Operate office equipment effectively.
Coordinate conference-room scheduling as required.
Coordinate with the One Stop Coordinator and community groups and provide referrals.
Maintain resource-room supplies and keep the space clean and orderly.
May assist with collecting and compiling program data.
Ensure data and participant information comply with PII guidelines.
Help coordinate and set up workshops for participants and the AJC.
May conduct orientations as needed.
Schedule customers for orientations and intake appointments and contact participants as needed.
Assist with AJC outreach and recruitment.
Attend required trainings and meetings.
Perform additional job duties as required.