Resource Coordinator, Rehab Services- Full Time Days

Northwestern Memorial Healthcare • Oakbrook, IL

1d

About The Position

The Resource Coordinator, Rehab Services reflects Northwestern Medicine’s mission, vision, and values and complies with organizational policies, procedures, and applicable regulatory and accreditation standards. The role assumes a primary part in supervising, developing, and implementing department initiatives, building team engagement, and supporting department operations. It includes direct patient care, mentoring, committee participation, and process improvement. The coordinator serves as a professional and clinical role model for therapists and clinical interns and collaborates with Rehabilitative Services leadership to advance quality, maintain a professional work environment, support timely services, and improve patient satisfaction. The role requires energy, resourcefulness, reliability, strong interpersonal skills, and the ability to maintain effective relationships and supervise employees fairly and tactfully.

In collaboration with the manager and director, the coordinator helps oversee operational aspects of patient care and department functions. This includes coordinating staff activities and schedules, supporting hiring and onboarding, monitoring service schedules and staffing, providing feedback and contributing to performance management, and identifying opportunities to improve processes and services. The coordinator also supports professional development, staff education, patient safety, performance improvement, interdisciplinary communication, and fieldwork education.

The position performs all functions of a staff Physical Therapist, Occupational Therapist, or Speech Language Pathologist at an advanced or expert level and meets the requirements of that position.

Requirements

• Bachelor’s degree in a clinical field such as occupational therapy, physical therapy, or speech-language pathology.
• Illinois license as a Physical Therapist, Occupational Therapist, or Speech Language Pathologist.
• American Heart Association BLS certification upon hire.
• Three years of experience in the applicable field of expertise.
• Ability to supervise employees fairly, objectively, and tactfully.
• Must meet all requirements of the applicable staff Physical Therapist, Occupational Therapist, or Speech Language Pathologist position.

Nice To Haves

• Master’s degree in a relevant field, or equivalent experience and demonstrated ability (examples include Psychology, MHS, MOT, or MPT).
• Specialty certification.

Responsibilities

• Support patient care and department operations in collaboration with the manager and director.
• Maintain communication within Rehabilitative Services and with other departments and organizational leaders.
• Coordinate daily work activities for professional, technical, and non-technical employees, including assignments, vacation and education time, and schedule changes.
• Enforce policies and procedures, train new employees, and monitor department education programs.
• Monitor schedules and billable standards to ensure patients are scheduled and receive the appropriate intensity of services.
• Assess staffing levels and participate in employee interviews to help ensure candidates meet hiring standards.
• Assist with new staff orientation and completion of the 90-day orientation and competency process.
• Provide constructive feedback, hold staff accountable for improvement, assist with competencies, and contribute to performance appraisals.
• Work with the manager or director to address performance gaps through action plans and improvement timelines.
• Identify process or personnel issues and opportunities, communicate them to leadership, and recommend improvements.
• Assist in developing policies and procedures that reflect current operational standards.
• Participate in planning and implementing department and program initiatives and monitor clinical metrics and compliance.
• Model professionalism and team building to support partnerships and patient-centered care.
• Promote respectful communication and use service recovery skills to resolve problems, keeping leaders informed of issues.
• Provide input on equipment and major purchases and authorize supply purchases.
• Maintain knowledge of department and organizational patient-safety policies and procedures.
• Pursue professional growth and participate in relevant continuing education.
• Schedule and lead staff meetings, document agendas and minutes, and hold staff accountable for pertinent information.
• Participate in continuous improvement, committees, and performance improvement teams; communicate improvement suggestions constructively.
• Help plan and implement therapy services to reduce costs, streamline processes, and improve or expand services.
• Communicate effectively with individuals according to their age, cognitive status, and language abilities; facilitate interdisciplinary communication and physician relations.
• Support fieldwork education and supervise, mentor, and educate associates, including technicians and paraprofessional staff.
• Educate and consult with consumers and the public about therapist and therapist assistant roles, prevention, wellness, screenings, and health promotion.
• Perform the functions of a staff Physical Therapist, Occupational Therapist, or Speech Language Pathologist at an advanced or expert level.

Benefits

• Tuition reimbursement
• Loan forgiveness
• 401(k) matching
• A wide range of benefits supporting physical, emotional, and financial well-being and protection for unexpected life events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level